If you are facing problems in configuring your Bigpond account, especially when setting up or altering email settings on different devices, make sure that all parameters are entered correctly. Frequently, these issues arise because of improper server settings, particularly after the updates or changes made by Bigpond:
Confirming Server Settings: It is advisable to verify the correct IMAP/POP (incoming mail) and SMTP (outgoing mail) settings. Wrong settings may hinder your email client from connecting with Bigpond servers, thereby affecting sending and receiving emails.
IMAP: mail.bigpond.com; Port 993; Security SSL
POP: mail.bigpond.com; Port 995; Security SSL
SMTP: mail.bigpond.com; Port 465(SSL) or 587(TLS)
Authentication Required: Ensure that your outgoing mail server in your email client is configured to authenticate using the same credentials used for the incoming mail server.
Update Email Client: Incompatibility issues can result from an outdated email client. Make sure you have the latest version of your electronic mailing application.
Network Configuration: Check for any modifications on the network, including VPN or proxy configurations, which may interfere with connectivity with Bigpond servers.
If you have done this and are still having configuration problems, consider removing and adding back your Bigpond account in your email client. This often solves hidden issues associated with configuration corruption.
For ongoing troubles and if you do not know the exact parameters, it is best to contact BigPond technical support. They will help you through the proper setup procedure as well as identify other possible factors hindering your account’s performance.

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