Customer – centric company
Products are customer-centric and designed based on customer needs – Star Diabetes Safe Insurance Policy, Star Cancer Care Platinum Insurance Policy, Star Cardiac Care Platinum Insurance Policy, Senior Citizen Red Carpet Insurance Policy, Young Star Insurance Policy and many more, in the pipeline to serve you just the way our customers want.
Star Health Insurance acts with a set of core values that include trust and integrity with a customer-first mindset. This enables us to go the extra mile for you with our health insurance plans. We consider ourselves privileged to have positively impacted the lives of those who choose to be a part of the Star family.
90% of claims settled in less than 2 hours under cashless at our network hospitals
Cashless facility is made available within 2 hours in network hospitals. Our in-house claim settlement process is a major factor, which has allowed us to achieve this massive success rate. We ensure a hassle-free claim process and settlement done by qualified in-house doctors.
PAN India presence
Ever-growing 11,000+ network hospitals across India.
Claims settled by qualified doctors
A dedicated internal team of doctors to process your health insurance plan claims, and fast-track the proceedings. This team also weeds out those who use nefarious methods to gain funds and intend to make gain out of health insurance.
No Third-Party Administration (TPA)
A claim does justice only when it is settled within the timeframe. Often, many insurance companies avail services of TPA and incentivized for the claim processing. Star Health Insurance does not depend on the TPA but on our in-house claim team to help process claims faster and settle them in shortest time during the most needed hour.
A high-quality free telemedicine facility for all
Health is inclusive, and we believe in access to everybody, not only our customers. Hence, anyone can avail of our free telemedicine facilities. Talk to Star App is a specialised application designed to serve this purpose.
Wellness programs
Star Health Insurance supports the active maintenance of good health with unique wellness programs that encourage a healthy lifestyle.
How to claim?
Star Health Claims Services is a hassle-free and customer-friendly process that ensures all settlements are processed promptly. As your health insurance specialist, we make cashless claims available across all our network hospitals in India. Courtesy, attention, speed and efficiency are the high standards we strive to upkeep. We value our customer’s feedback and work hard to meet and exceed your expectations.
How to get claims faster?
The Star Health website contains a list of network hospitals, including Agreed network hospitals.
Search from the network list from our website and locate the nearest network hospital to your residence.
For planned surgery, approach the hospital prior to the date of admission who will send the completed pre-authorization form.
In the pre-authorization form, you are required to furnish your contact number.
If details are not complete, approval of the authorization request may be delayed.
Cashless Facility Procedures:
Approach the insurance desk at a network hospital. Intimation can be given either through contacting us at 1800 425 2255 / 1800 102 4477 or e-mail us at [email protected]
• Inform the Operator to obtain Claim No.
• Customer ID / Policy No.
• Cause of Hospitalization
• Hospital Name
• Insured/Patient Name
Planned Hospitalisation can be intimated between 7 to 10 days in advance and intimate for Emergency Hospitalization is within 24 hours of hospitalisation.
• Register claim.
• Reach the insurance desk and submit documents at the network hospital.
• Documents sent to Star Claims Team.
• Documents verified by our Claim Processing Team.
• The decision to approve/query/denial of cashless/rejection conveyed to the network hospital within 2 hours.
• If approved, the claim is settled as per the policy conditions.
• Payment will reach the network hospital.
• Pay the difference and get discharged.
Reimbursement claim procedures:
The insured gives prior intimation about the treatment to the insurer and the insured pays the hospital bills. The insured then claims for a reimbursement of those expenses within 15 days from the date of discharge.
Documents to be submitted for Reimbursement claims:
• Duly completed claim form
• Pre-admission investigations and treatment papers
• Discharge summary from the hospital
• Cash receipts from the hospital and chemists
• Cash receipts and reports for tests done
• Receipts from doctors, surgeons and anesthetist
• Certificate from the attending doctor regarding the diagnosis
• Copy of PAN card, cancelled cheque or NEFT details
• You may also reach out to our 24/7 customer care to get your queries cleared.
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