In early March, Coronavirus cases were on the initial stage of the surge and we at MyOperator anticipated a lockdown coming. On March 14, 2020, we made a precautionary move to shift our entire team of about 180+ people to work from home. That decision was made for the safety and health of all employees and to keep our business and the business of our clients and customers open and running during the lockdown. Now, after a quarter of working from home, the decision to work from home could not be more right.

At MyOperator, being a cloud telephony company, working from home has been more of a change in culture than a change in processes and systems. Within a quarter of working from home, we were able to adapt ourselves to working from home, help hundreds of small and medium businesses and enterprises efficiently run their operations and support services with a cloud-based remote call center, and even enable organizations to help people who need healthcare and a helping hand during the tough time.

In the last quarter, we issued 30+ helplines to NGOs, government bodies, healthcare institutions, and regional groups. Helplines issued by MyOperator have helped connect people in need with healthcare professionals and volunteers.

To help small businesses stay afloat in the Corona storm, we launched the MyOperator lockdown relief program. Under the program, we continue to provide 2-month free cloud telephony services for small businesses with an annual commitment.

To strengthen our relationship with the community and share our part of expertise, experiences, and insights for continuous learning, we conducted several webinars all focused on enabling businesses to work from home, building relationships during the lockdown, and let them know how we can help along the way.

Internally, we as a team have managed to stay connected and keep working efficiently with our home-grown remote working guide for businesses. There has not been a day when our services have been down due to remote working. Through working from home, we have continued to provide the very best of our services and help the community in every possible way we can.

A quarter of working from home has been an amazing journey full of learning, efforts, and uncertainty and it continues. Until the Coronavirus situation goes back to normal, we will keep working remotely and encourage all the businesses and people to do so. Until we find a cure to Corona, we all need to follow social distancing and remote working affords us that, leaving all other benefits and perks of working from home aside.

We hope that our journey will inspire you to keep navigating through these tough times, feel joy in the good, and look for the brighter picture that we are painting for the future, together.