Being a service advisor, communication is one of the most valuable skills that you need to master in. In order to develop and increase the communication skills, it is important to learn it from the experts who have gained extensive expertise in this field. Have a look at the benefits that effective communication skills will provide to these advisors –

Emphasize non-verbal communication

Besides verbal communication; there are various non-verbal practices that the customers observe. It is directly going to influence the behavior of the costumer and how they react in the conversation. These practices include body movements and facial expressions that highly reflect the confidence and the attitude of the advisor in front of his clients. They must learn not to show any such gesture that displays their lack of interest as it can make the customers uncomfortable.

Brush up the verbal communication skills

It is equally important to keep your body language in sync with your words in order to present it in a much efficient way. It is important that the service advisors practice efficient communication in order to stay on point and avoid hesitancy and disorganization to the listeners.

Work on the voice quality

The service advisors need to work on their voice quality in order to seem more clear and comprehensive to the clients. They should avoid talking loudly or quickly, thus taking care of the fact that it is not going to hide the importance and quality of what is being conveyed.

These skills will help the service advisors to create a comfortable environment for the clients. Emphasizing communication skills along with the art of selling, customer service, and retention, the experts at Jeff Cowan’s Pro Talk Inc have successfully trained thousands of service employees.

The President and Founder of Jeff Cowan’s pro Talk Inc, Jeff Cowan ensures that the training is solely aimed at simultaneously increasing the Customer paid hours per Repair Order, Customer Retention, and Customer Survey Scores. He made it sure that the training modern methods are simple, realistic and easy to implement.

About Jeff Cowan’s Pro talk Inc.

Just have a look at the training provided by Jeff Cowan’s Pro Talk Inc. –

• On-Site Training: In-Your-Store Training, Side-by-Side with your Advisors
• Pro Talk VT: Online Virtual Training
• Public Workshops
• Private Workshops: Basic or Advanced, also customizable

As per Jeff Cowan “Attend an exciting workshop featuring the creator of the modern day walk around and service selling processes”.

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