Trainers at Jeff Cowan’s Pro Talk Inc emphasize increasing customer survey scores

Posted June 26, 2019 by Michlewalter

This press release is to inform the readers that trainers at Jeff Cowan’s Pro Talk Inc emphasize increasing customer survey scores.

Being into the automotive industry demands customer satisfaction on which the whole business is built. It is also required in an attempt to drive the positive customer retention. In order to increase the customer satisfaction survey score, the service advisors need to go for an after-service follow up process. Indeed, it ensures great customer satisfaction and even helps in resolving the negative situations that might have been raised during the repair process.

Have a look at the tips that the service advisors can follow to increase the customer survey scores –

Contact all the customers through call or email

Either by making a call or sending a mail, you can actually access your customers and determine their level of satisfaction. Just show the required care and compassion to them. Thus, the employees need to have the best communication skills.

Allow the customers to fill the survey

Once the process is done, you can ask the customers to fill the customer survey for you. You can ask them if they are satisfied with the repair of their vehicle. You can also ask them is the final cost was what they have expected. Through this survey, you can better figure out and resolve the issues with the customers.

Focus more on the culture of company

Making efforts to improve the culture of the company will make the employees happier. They will make their best efforts to provide the best services to the customers. Make them feel appreciated as it will help them to work better. Their improved engagement with the customers will further increase the customer satisfaction survey score.

After all, the customer satisfaction survey score determines the degree to which a customer is happy with the services provided by you. Growing an automotive business demands you to prioritize the customer satisfaction survey scores. The On-Site Training program provided by Jeff Cowan’s Pro Talk Inc. is highly aimed at increasing the customer survey scores by managing the customer expectations. Besides, the advisors will be trained to professionally approach and greet the customers every time.

About Jeff Cowan’s Pro Talk Inc

The trainers at Jeff Cowan’s Pro Talk Inc. will enable the advisors to close more sales, thus eliminating the customer objections. They will better learn how to take control of the customer and sale. Besides, they will be able to set the customers up for realistic expectations.
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Issued By Michle Walter
Country United States
Categories Automotive , Business , Technology
Tags Jeff Cowan's Pro Talk, Inc
Last Updated June 26, 2019