Equipped with the technical skills, service advisors understand the vehicle systems and identify the service requirements. They possess great communication skills to build relationships with the customers. Besides communication skills, a service advisor also holds great administrative skills to provide the accurate estimates and ensure that the vehicles are serviced in line with the specifications of the manufacturer.

Apart from understanding the services and repair requirements of the customers, these service advisors translate these requirements into the clear instructions for service technicians.

Training on product knowledge

The service advisors demand online training programs and service bulletins in order to keep the product knowledge up to date.

Training regarding effective sales skills

The service advisors are trained on increasing the effective sales skills from various independent companies. One such company is Jeff Cowan’s Pro Talk Inc. The Founder and President of the company Jeff Cowan provides the advisors with the training methods that are derived from the real life experiences. Post gaining an extensive expertise in effective sales skills from the sales profession in various industries, he successfully managed to train thousands of service employees in the art of selling, communication skills, customer service, retention, and many other skills that are required to achieve fixed operations goals.

Train service advisors to know the importance of customer satisfaction

It is important that the service advisors know the importance of customer satisfaction in order to build loyalty. Concerned about the fact, the specialized trainers at Jeff Cowan’s Pro Talk Inc make the dealerships learn how to build a sales culture and showcase the brand. They believe that emphasizing sales culture and brand in the service department will make it sure that all the customers get a consistent process at each and every visit.
Thus, if you are planning to invest in service advisor training, it is definitely going to deliver a good return.

About Jeff Cowan’s Pro Talk Inc.

Just have a look at the training provided by Jeff Cowan’s Pro Talk Inc. –
• On-Site Training: In-Your-Store Training, Side-by-Side with your Advisors
• Pro Talk VT: Online Virtual Training
• Public Workshops
• Private Workshops: Basic or Advanced, also customizable

As per Jeff Cowan “Attend an exciting workshop featuring the creator of the modern day walk around and service selling processes”.

https://sites.google.com/site/jeffcowansprotalkinc/