Residential Block Property Management is our core business and represents the foundations of the Merritt Estate Management. Merritt provides a comprehensive residential block management service to our clients.
Customer service is very much at the forefront of the company identity at Merritt. We also follow the ARMA and RICS regulations as the company strives to enhance our reputation for delivering the highest possible standards in professionalism and overall client care. Merritt can demonstrate value for money and an emphasis on quality through innovative management practices. We have developed a customised inspection application to improve efficiency as well as enhanced communication channels in an effort to improve dialogue between our residents and property management team.
Key features of the Merritt Block Management service:
• Experienced Property Managers
• Bespoke internal property management training programme.
• Quarterly financial reporting to Clients.
• Experienced out-of-hours emergency service.
• Unique Field Based Site Inspector.
• Barclays Banking Group branch status.
• Merritt will organise and attend Board and Resident meetings.
LOCAL CONTRACTORS
As long as they have the right insurances and skillset we think small local specialists offer our clients a better solution than the large general maintenance firms lots of our competitors instruct
• Smaller local firms are often keener for new business than large more established companies. We find this means they generally price new contracts more competitively
• Its better to use a suppliers who are close to your property for as many of the contracts as possible (like lift maintenance, general cleaning and gardening) – as they’ll be able to attend more quickly when the need arises, and (again) – will charge you less as they’ll have to factor a lower transport cost. The closer the better in our view
• Good suppliers (like bad) come in all shapes and sizes. That said, in our experience a good small, independent contractor, generally beats good large contractor. They’re more flexible and each individual customer is more important to them
• An independent local tradesman will have lower overheads to cover than a large company and so are they’re often consistently cheaper. A lot of smaller firms are also not required to charge vat – which reduces costs by a further 20%