Maxicus or maxicus.com is a technology-driven company that is a prominent player in the customer service outsourcing industry. In fact, it is regarded as one of the world’s top customer service outsourcing companies.

Maxicus derives its name from its objective of Maximising Customer Experience. It is an independent business unit and a part of the KocharTech umbrella. It functions as a vertical for Back Office Operations driven by new technology.

The solutions provided by the company include Revenue Growth, Customer Lifecycle Management, Content & Cataloguing, Tech support, Enterprise E-surveillance, and Next-gen back-office support.

Maxicus has been winning accolades in the BPO industry. In October 2020, it was awarded the Golden Globe Tigers Award for excellence & leadership in outsourcing.

Over the last few years, Maxicus has been investing heavily in boosting its capabilities as an end-to-end managed customer service provider. It has been exploiting best-of-breed technologies and has become a strategic partner of choice for global brands with its business transformation-outsourcing services.

Making the best use of technologies like AR (Augmented Reality), AI (Artificial Intelligence), analytics, automation etc., Maxicus has transformed customer experience from an effort driven to an intelligence-driven eco-system.

Clients of Maxicus have been enjoying tangible outcomes via differentiated tech support and innovative omnichannel models that have helped them in their journey of transformation. Global outsourcing brands seek partners who can synergistically combine best-in-class people, operational and technology expertise as well as flexible business models for driving home tangible results.

In the past few years, Maxicus has defined itself as a leader in partnering with reputed organizations and driving outcome-focused CX transformation for them. The past few years have also seen the emergence of Maxicus as a global leader in offering excellent customer support.

It has built a global standard eco-system of Customer Lifecycle Management via digitally powered operations and top-notch talent development and agent training. The company drives B2B and B2C customer experience as well as technical support services.

Maxicus is a new age BPO company that exploits the power of digital, cloud, analytics, automation, and AI to deal with the needs of customers. The company has tied up with many leading businesses to help realize their strategic outcomes. Maxicus has a team of over 4000 professionals in 6 locations in India, and they are passionate about helping customers succeed.

Maxicus was originally named Gizmosupport and has won many awards in previous years. These include Non-voice outsourcing company of the year 2018 by ET News, Outsourcing financial project of the year Award 2017 – 2018 by CMO Asia, and Outsourcing Organization of the year 2017-2018 by Times Network. These are just a few of the many awards in its kitty.

At Maxicus, they wisely blend Machine IQ and Human EQ to encourage interactions that endure in memories of customers. They take customer experience a notch above by constructing exceptional engagement in both digital and assisted channels. The company combines technology with consumer behaviour to build solutions by acknowledging the friction between the two. It offers scalable solutions for all your business requirements to help gain a substantial edge over the competition.

The first service of the company is Customer Lifecycle Management. By this, companies can tap into motives that convert leads into brand advocates. With its customer lifecycle management portfolio, Maxicus ensures that clients and leads gain personalized, high-quality service at all times. The company creates effective one-to-one customer journeys, promotes customer retention and a superior brand reputation.

The company helps ensure that you stay ahead of time in the market. From identification of potential leads to nurturing them as loyal customers, the company ensures that you always stay in customer memory. In this process, some of the activities are Customer Acquisition & Onboarding, Omni-channel Support, and Customer retention.

The second service of the company is helping in Revenue Growth. It encourages you to focus on building and nurturing revenue streams for your business along with targeted lead generation. The company will take charge of increasing and directing your revenue streams from the front end while you scale other aspects of your business. Its team always ensures you are in the pink of financial health. This includes a focus on Phygital (Physical cum digital) solutions, sales & revenue boost, and lead qualification & generation.

The third service of the company is Tech-support. The company offers integrated tech support solutions for simplifying the complexity which comes with technology. With technologies like AI and IoT transforming lifestyles, the tech support tool of the company permits easy transition into digital life. With a pool of specialists available 24x7 for serving customers, Maxicus ensures that customers gain the best returns from new technology with its tech support solutions.

The fourth service of Maxicus is taking care of content and cataloguing. This way, they handle all tedious work, leaving you to focus on other crucial things. From digital cataloguing services to content moderation, the expert team at Maxicus safeguards your brand value at every step. With strict quality control and rigorous screening, they ensure the best-tailored portfolio of services as per the needs of your business.

As for the fifth service of Maxicus, they outsource back-office support for scaling the efficiency of your business through outsourced call centre solutions. Such solutions are designed with care for customized and nuanced processes of each enterprise. Their services are customized as per needs and are highly scalable.

The sixth service of the company is Transaction Processing Support. It is vital for a business to have a dedicated team for transaction processing. Keying in data, filling in details, and ensuring a smooth customer experience is important to track activity. Businesses can build their very own transactional processes for optimum results.

The last service of the company is Enterprise E-surveillance. With this tool, you can ensure maximum efficiency by retaining an eagle-eye view of operations within your organization using intelligent technology. Some of such tools include Guarding & managed e-surveillance, Video analytics & Object tracking, as well as Quality control & SOP adherence.

ABOUT THE COMPANY: Maxicus or maxicus.com is a leading India-based company that delivers the best outsourcing services for customer support operations to businesses worldwide. It employs over 4000 professionals in 6 locations across India. Part of the KocharTech group, it has won many awards in the BPO industry.