It was the year 1995 when Amazon as the future of the e-commerce industry came into existence. From selling the books at that time to cover almost 40% of the world's e-commerce market, Amazon has become a giant player in this industry.
Since its inception, Amazon has been focused on technological innovation and mass scale. These unique capabilities of Amazon have played a key role in the success of the company by winning people’s beliefs. The only thing one can count about this giant leader is what market share Amazon has among the top business organizations. It is the largest internet company by revenue in the world, the second-largest private employer in the US and the second-largest technology company by revenue.
People’s trust towards any brand or service is considered as the most important factor in making that organization successful. Let’s talk about how Amazon provides the best possible services to its users.
Advantages of using Amazon for its customers
Here are some advantages to choosing Amazon for its customers:
• Innovative Ideas: Amazon always believes in innovations. Bringing new innovative ideas and services play a key role in winning people’s belief. In recent years, Amazon kept introducing new services for its customers. Some of its new innovative services are Amazon Prime, Prime Video, Prime Music, Amazon Affiliate services, Amazon Influencer Services, etc.
• Customer Service: Amazon keeps working on improving its relationship with its customers. For this, Amazon has launched some tools like track packages and quickly return or replace purchased items. Besides this, the company always take feedbacks and complaints from its customers very seriously and implement them to improve their services.
• Variety of Products: Amazon keeps introducing new products on its e-commerce portal. If you are in need to buy some grocery items, just over Amazon and you will get many products according to your preferences. This is just a single example. There is a lot of variety of products available on the Amazon e-commerce store.
• Execution of Products: From excellent vendor relationships to a huge distribution network, Amazon has everything that makes it talk of the town among its customers. For example, if you need something that is not available in your country, you can purchase them on Amazon's global e-commerce portal.
There is a popular saying that if you are in a business environment and your company is a top player, even then your products or services will face some disadvantages. Let’s talk about the disadvantages of the Amazon services for its customers:
Disadvantages of using Amazon for its customers
• Sometimes, the purchased products from the Amazon store are not delivered in the mentioned time due to a lack of stocks. In this case, payment is already done by customers and he or she is waiting for the products to get delivered. This creates a bad impact on the customer’s mind about the brand.
• It is often seen that sometimes the purchased products got stuck somewhere in warehouses or other places. Usually, the customers are not ready for such situations so they can also start panicking as they have paid the price for the products.
• In some cases, it is seen that the delivery guy misleads the customer about the delivery timing or places to deliver. In such situations, the customer has to go through some difficulties to get his or her purchased products.
Being an e-commerce giant, Amazon must take care of these flaws to maintain its reputation among all the customers. They need to take a few steps to remove these barriers to customer satisfaction.
Though, Amazon has a very supportive and responsible customer service team which is always ready to help its customers in every situation. So, if you are a customer of Amazon, you should have knowledge about the customer support service of Amazon.
To get any type of support or to file any type of complaint, Amazon has a Customer Support Contact number ( +1-855-424-9807 )for all of its services: https://www.optcustomerservice.com/amazon-customer-service-number.html