Earlier, it was believed that the operations management was confined only to the manufacturing industry. However, the fact is that operations management involves the similar management tasks irrespective of what business one operates. It ranges across the organizations as part of strategic and tactic operations. Based on providing the best customer service and resource utilization, operations management is highly aimed at achieving its objectives.

Operations managers are considered the key personnel in the management. They are here to make sure that the company is performing to its best potential. They assure the productivity and efficiency while seeking to reduce the costs. They are also responsible for managing other key leaders within several departments and guide people to complete their tasks.

Possessing a mix of hard and soft skills, these operations managers hold the knowledge of manufacturing equipment. They are expected to have extensive experience in a variety of related software programs that include customer management tools, budgeting and accounting software. They need to manage people effectively by making use of their listening, motivation and communication skills. Pertaining to the responsibilities of the operations managers, they create and manage the budget of department. Besides, they are expected to define the policies of the company and implement training.

Formerly serving as an established operations manager at Jani-King from 1996 to 1998, Marcello Pompa worked to increase territory accounts by asking current customers any business partners if needed cleaning services. He made his best efforts to reduce the customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer.

At Jani-King, Marcello was solely responsible for dealing with more than 22 accounts on the Boston area with an average of $475k a month. He helped to reduce territory loss, thus retaining accounts each month.

About Marcello Pompa

Marcello Pompa is currently serving as the President at M&M Cleaning, Inc. Here, he has developed a strategic plan to advance the mission and objectives of the company, thus promoting the revenue, profitability and growth as an organization. He plans, develops and implements strategies for generating revenue for the company. Besides, he worked on approving the company operational procedures, policies and standards. Pertaining to the accomplishments Marcello has made so far, he launched sales bonus program in the second quarter 1996 that increased sales 18k a month as compared to first quarter 1996.