Managing the overall operations and responsible for the effective and successful management of labor, an operations manager ensures a safe and efficient operation. He works to enhance the operational procedure, systems and principles in the area of information flow and management, business processes, and enhanced management reporting.

Have an insight into his areas of responsibilities –

• Interviewing, selection and hiring; training new and existing employees
• Planning, assigning and directing work
• Authoring and discussing with employees performance appraisals
• Addressing employee performance and corrective action plans
• Employee motivation and rewards
• Organizing the budget of the company in collaboration with the director

Overall, it is the job of an operations manager to make sure that the organization is running as well as it possibly can. Formerly serving as an established operations manager at Jani-King from 1996 to 1998, Marcello Pompa worked to increase territory accounts by asking current customers any business partners if needed cleaning services. He made his best efforts to reduce the customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer.

Have a look at the tasks Marcello performed as Operations Manager

• Responsible for over 22 accounts on the Boston area with an average of $475k a month.
• Helped to reduce territory loss and retaining accounts each month.
• Contacting customers to get more special services (strip wax, windows cleaned, floor shampoo, etc.) on the monthly basis, this added a total net dollar of $14k a month.
• Increased territory accounts by asking current customers any business partners if needed cleaning services.
• Reduced customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer.

About Marcello Pompa

Currently, Marcello Pompa is currently serving as the President at M&M Cleaning, Inc. Here, he has developed a strategic plan to advance the mission and objectives of the company, thus promoting the revenue, profitability and growth as an organization. He plans, develops and implements strategies for generating revenue for the company. Besides, he worked on approving the company operational procedures, policies and standards. Pertaining to the accomplishments Marcello has made so far, he launched sales bonus program in the second quarter 1996 that increased sales 18k a month as compared to first quarter 1996.