Being in customer service demands great interpersonal skills. Customers must feel that they are interacting with someone who genuinely cares and wants to solve the problem. If you are pro in communicating, there is a great scope for you in customer service. Even if you write to your customers, it is important that you make use of proper grammar and spelling.

Besides communication, you need to learn self-control. You need to know how to calmly handle all the customers, even the negative ones. Thus, it is important that you practice patience that will keep you from getting upset and saying something inappropriate.

Apart from all, a positive attitude can help you a long way in customer service. Ensure that you are well aware of all the benefits that your products provide. Customers will appreciate your interest in their problem. Keep it in your mind that customers are people too.

Formerly serving as the Assistant Manager in Senior Customer Service at CitiGroup-CitiFinancial, Marcello Pompa performed various responsibilities here. His duties included training, supervising, scheduling, data entry, employment verification, company compliance, paperwork logging, processing of unemployment claims, customer complaints and motivating a 5- member team of full time employees. Pertaining to the organization, it is a leading financial industry with over 1800 branches nationwide along with $30 million daily net profit.
Apart from being a part of Senior Customer Service, Marcello Pompa served as a Senior Technical Recruiter at PDS Technical Services from 1998 to 1999. Possessing excellent written and verbal communication skills, he was responsible for the full time cycle recruiting.

About Marcello Pompa

Marcello Pompa is currently serving as the President at M&M Cleaning, Inc. Here, he has developed a strategic plan to advance the mission and objectives of the company, thus promoting the revenue, profitability and growth as an organization. He plans, develops and implements strategies for generating revenue for the company. Besides, he worked on approving the company operational procedures, policies and standards. Pertaining to the accomplishments Marcello has made so far, he launched sales bonus program in the second quarter 1996 that increased sales 18k a month as compared to first quarter 1996.

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