India, although considered by some as light years behind the USA in terms of technological advancement is one of the most important hubs for many IT related services. If you consider the IT requirements of some of the most developed countries in the world you will find that almost all of them have some or the other Indian connection. Remote Infrastructure Management and BPO services are handled best in India compared to any other country in the world. The secret to India’s success is known worldwide now – a large pool of qualified workforce that lets the companies here offer services at incredibly competitive prices.



No matter how advanced the IT architecture of a company is; it is Remote Infrastructure Management (RIM) that lies at the core of it. One failure somewhere and things could go from bad to worse within a matter of minutes. But thanks to real time services provided in India this can almost never happen. And if the IT infra of a company were to fail due to some reason it can be put back in action in no time. And for this there is no need for someone to visit the premises of the company. It can be managed from another part of the world and this is what RIM is all about.



Remote Infrastructure Management can handle everything related to IT. On one hand it can provide support for IT hardware like servers, desktops and laptops and on the other hand there is support available for various IT applications. And the CIOs of various global organizations have indicated that they have already outsourced part of their IT infrastructure or they are planning to do so in the very near future.



As far as BPO services are concerned the basic requirement is cost saving. This is another area where Indian BPO companies continue to offer a lot of value. Various Indian BPOs offer services across domains including energy and utility, financial services, healthcare services, public services and telecom and so on. With some of the most highly skilled workforce available in the country it is never a challenge for an American or a British company to outsource their customer service to India and save enough to increase job potentials at home.



Today’s customers are an impatient lot. You can expect them to move to a competitor the moment they are unhappy with their current service provider. BPO services play an extremely important role in letting companies manage their customers. Thanks to large establishments customers can now access human help in a short period of time and they are also able to get first time resolutions more often than not. And the happier the customers the more they generate for companies in terms of revenue.



India is home to some of the largest and best providers of Remote Infrastructure Management and BPO services. Outsourcing to the country makes a lot of sense due to multiple reasons. Once someone spends some time finalizing their outsourcing partner there is no looking back for them.

Remote Infrastructure Management http://www.hcltech.com/it-infrastructure-management/remote-infrastructure-management and BPO services http://www.hcltech.com/business-services are realistic situations that no CIO or CEO can look away from. With excellent vendors providing top of the line services it is easy to manage customers at very reasonable costs.