APRIL 20, 2021, GURUGRAM: Leapmax or leapmax.ai is a company delivering work from home solutions for remote teams of employees. It has many features built for serving every stakeholder in a contact centre setup. It enables a remote team of employees to be more agile and productive. Using tools like employee monitoring software, this platform helps in a better way to understand how teams work, even remotely.

Whether it is for remote working or not, businesses have always been concerned about workforce productivity. With an increasing requirement for an integrated solution for serving multiple stakeholders, Leapmax was conceived by professionals with first-hand knowledge and experience of operating contact centers and big support teams by re-innovating remote support operations.

While the company perfected this platform, multiple workforces and teams welcomed their new home offices with Leapmax, which is a one-stop solution for work from home.

This platform has been fashioned to re-create an environment similar to a BPO in any internet-powered space for enabling seamless customer support. Every feature has been designed by taking care of specific pain areas for managing teams of remote support.

Making the best use of ML (Machine Learning) and AI (Artificial Intelligence), Leapmax features elements that can ensure the efficient management, security, and productivity of a remote workforce on one integrated platform.

Leapmax has the capacity to record and analyze critical business data and permits deep insight into business operations inefficiencies, which helps businesses be more compliant and productive.
The products and features of the company include Data Security, Improved operational productivity, Remote team collaboration, Reporting management, Remote employee training, Network health, and most of all, monitoring of the remote workforce.

Regarding Data Security, Leapmax uses 2-factor AI-based validation and features of proactive monitoring to ensure the best of data security and safety for the company’s remote working team. It offers a block key combination wherein logging in under Leapmax, the system of the user moves to a more customized mode. Options like cut and copy or print screen and other such key combinations are blocked.

Website whitelisting permits a user to access only whitelisted or authorized websites while logged into Leapmax and stops any possibility of leakage of data in remote working conditions. VDI integration ensures easy and safe remote access to employees with its feature of cloud-based data storage. Supervisors and Admins can do the creation and blocking of key combinations which they think their teams do not need, thus enabling tighter security of data.

The second feature of Leapmax is the collaboration of the remote team. It works as a one-stop solution for remote team collaboration and boosts the coordination and teamwork of the remote team. Leapmax has a built-in live chat platform that allows remote teams to communicate quickly without having to sign up for anything else.
Leapmax enables controlled intra-team and inter-team communication. Within Leapmax, only chats and channels as per user roles are authorized, with clear facilities with whom an agent can connect using tools for messaging.

The company enables encrypted video conferencing in which you can communicate with remote teams through video meetings for holding daily briefings and stand-ups. You can record your sessions and get alerts about poor connectivity in real-time. Another use is the easy deployment of a team-targeted broadcast message by using the broadcast feature of Leapmax for collaboration with remote teams.

The third feature of Leapmax is that of Monitoring of Remote workforce. You can monitor the activity of remote employees through this remote employee monitoring software. The productivity practices of employees and employee workflow can be tracked using this tool.

You can monitor the online and away status of every employee and, more precisely, during working hours to rule out the inefficiencies of users. Regular screen capture is possible wherein Leapmax may be used to capture screens of users as well as images at regular intervals. This helps to gain an insight into the engagement of employees at work.

This platform enables capturing of User Image Records from system webcams to be wary of imposters and to monitor user behavior during work hours. Historic records can be accessed wherein user images and screenshots are stored within this platform. Such records can be analyzed to optimize the behavior of the workforce for the future and even used as proof for any unusual behavior of users.

With the Application track feature, Leapmax is able to monitor every application or activity of the user during working hours. In the remote barge-in feature, a supervisor is enabled to snoop into the system of an executive for capturing any data leakage or malpractice during working hours. You can monitor all internet usage and online activity of active users using Leapmax software.

The fourth feature of Leapmax is the training of remote employees. For accomplishing desired levels of expertise and productivity, it is vital to implement constructive development and learning programs for remote employees.

Leapmax comes with a unified LMS (Learning Management Software) and platform of virtual classrooms, which make your remote programs of training efficient and productive. Leapmax is also integrated with a cutting-edge platform of
Knowledge Management ensures that Learning and Development (L&D) programs are useful for remote employees.

This platform also enables virtual classrooms. Because of the encrypted video conferencing within this platform, you can ensure real-time training for fresh employees. Leapmax brings to you real classrooms with live training for employees.

The fifth feature of Leapmax is Reporting management. You can get a deep insight into your remote workforce with the single page and secure dashboard tool for viewing report management. From the analysis of workforce productivity to business performance, Leapmax enables the publishing of reports with a single page dashboard for a holistic view of operations.

The platform renders it easy to single outperformance of agents and productivity of the operating system altogether. Gain bite-sized business intelligence to understand the productivity of users, zero into inefficient operational areas, and get a bird’s eye view of top-performing teams and users.

ABOUT THE COMPANY: Leapmax or leapmax.ai is a platform that helps to manage remote employees. It is used by over 2.5K active support agents and features over 800K active hours. It has many useful features that help in the work from home setup.