Virtuous customer service is imperative in every sector, but perhaps the most in the healthcare. With technological advancements taking place every now and then, medical professionals need proper customer support to understand the nuances of these changes. Now if we talk about the dental space that has undergone some significant transformations in past few years, digital technology has reshaped the sector with products like Intra-oral, Extra-oral, and 2D/3D radiographs. Today, these tools have already replaced the traditional imaging and other devices at dentists’ workplaces.

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Since the dental digital imaging space is shaping the dentistry world in India, it has become crucial for the dentists to be in tune with the technological headways. Millennial practitioners have already started making the shift towards the change. But, we all know that new technology brings lots of technical know-how as well. Dentists are confused about what to choose, where to choose and what factors should be looked upon while finalising the digital radiographs for their practice.

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To answer all their questions, an excellent customer service team is all that required. With optimal information and intricate details about the digital imaging tools, it’s the first and foremost role of a customer service expert to help dentists in getting the solution. Experts make the effort to understand what dentists are experiencing, solve them with fact-based information, and help them to make the best choice for their practice.

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Today almost all the dental companies are providing digital radiographs and so it’s advisable for dentists to compare usability, installation procedures, software details, technical specifications and prices while making a purchase. But the problem lies at some of the companies’ after sales customer service. They fail to understand dentists’ problem and hence can’t provide them the exact solution.

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Vatech India, the most preferred brand for Dental Radiology products understood this gap and introduced Vatech 123 Services to its customers. The brand’s attractive after-sale services and replacement schemes for its Dental Digital Imaging tools have created a different space in the market. Experts here are dedicated to give first-hand solutions. Once the customer registers his/her problem under Vatech 123SVC, the experts responds back within 24 hrs to solve the issue through online and call assistance. If the issue remains unsolved, the team arranges a site visit in next 24 hrs, Most of the issues get resolved at this level only. Still, if the issue does not get resolved, the company ensures the product replacement.

In today’s time where brands are looting their customers Vatech’s strong claim of product replacement gives it an edge over others and shows the brand’s loyalty to its customer.