What happened to him during his hospital stay and subsequent multiple sclerosis diagnosis would change his course forever.

“When I was admitted to the hospital, I was scared,” said Cavallo. “I had never been sick a day in my life and then all of a sudden, I couldn’t walk anymore. I was searching for answers but to my surprise, the staff was busy and unresponsive. No one could answer my questions. I felt helpless and alone, afraid to talk to my doctors and nurses. I didn’t want to answer the clinical staffs’ questions wrong. I just wanted to get home as fast as I could where I could feel safe again.”

Unfortunately, Cavallo’s tale is all too commonplace in the hospital today. Lean staffing ratios, increased documentation burden and tighter regulations have increased compassion fatigue among clinical staff. Now, there are measures forcing hospitals to improve the patient experience. HCAHPS patient satisfaction surveys are costing hospitals up to 2% of the overall reimbursement. Reduced reimbursement due to patient satisfaction scores can add up fast, putting additional burden on administration to improve the patient experience.

Enter Matt Cavallo, MPH.

Since being diagnosed with MS in 2005, Cavallo has dedicated his entire life to improving the patient experience. Now a two-time author, speaker and clinical educator, Cavallo has turned his patient experience into an accredited course to help hospitals address problems with their HCAHPS and patient satisfaction scores.

Cavallo's patient experience presentation follows him from the initial onset of symptoms through the care continuum and adapting to a new life with a chronic illness. During the lecture Cavallo evokes emotion while he discusses overcoming the physical and emotional challenges associated with having a chronic disease. He has now worked with over 150 hospitals nationwide.

“It means the world to me to use my experience to improve the way that hospitals treat people. I feel that I have been fortunate and my course is a way to not only motivate and inspire clinical staff, but to illustrate the positive outcomes and the second chance they provide for a guy like me.”

Please visit to learn more: http://mattcavallo.com/ceus/

Contact:
Matt Cavallo, MPH
480-628-6115
[email protected]
http://mattcavallo.com/ceus/