Springfield, Missouri; Advanced TeleHealth Solutions, a telehealth services provider, announced today it has received Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. A health call center is an organization that provides triage and health information services to the public via telephone, website or other electronic means.

“The accreditation means the call center and its policies meet the highest standards in the industry,” said Tresa Marlow, director of telehealth.

The Advanced TeleHealth Solutions call center averages about 10,000 calls a month. Professional, certified healthcare staff members work to build relationships with the patients to help them understand their diseases, medications, post-operative instructions and other issues.

“We applaud Advanced TeleHealth Solutions on achieving URAC Health Call Center Accreditation,” said URAC President and CEO Lylanne Green. “In today’s health care market, URAC accreditation provides a mark of distinction for organizations to demonstrate their commitment to quality health care.”

URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC’s standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the healthcare industry. For more information, visit www.urac.org.

To learn more about Advanced TeleHealth Solutions, visit www.advanced-telehealth.com

For Media Contact:
Mary O’Doherty
502.592.7856
[email protected]