Ecosmob Technologies is a well known company which is situated in Ahmedabad, Gujarat, India. The company has been offering custom development services for different VoIP solutions for 9+ years. One of the solutions offered by the company is an IVR solution. Recently, the representative of the company made an announcement related to their IVR solution development services. The company will offer an IVR system for the banking industry to provide them an advanced mechanism to attend their customers and prospects. The stated solution will be developed in the FreeSWITCH.

“IVR solution aka Interactive Voice Response System is known to everyone and it has been getting used by different organizations to cater their customers. It offers an efficient and intuitive way to attend each call automatically and serve customers with possible answers using automated IVR prompts. Using this solution customer experience can be enriched. The banking industry is one of the industries which may gain much benefit using the IVR solution. It offers a quick and graceful way to attend each call and that also during and after working hours.”, stated the representative of Ecosmob Technologies.

The stated IVR solution will be developed for banks and will have custom features to fit the requirements of the bank. The features can be selected by the bank itself. Some of the key features of an IVR system are listed below:
GUI based admin panel
Customizable audio prompts
Ready to use system prompts
Customizable Music on Hold
Text to speech converter
Call Detail Reports
Custom Reports

The offered IVR system will have a user friendly interface which will make it easy to manage and maintain. The banking staff can add, edit or delete the prompts as per their requirements. The IVR system will support the nested and dynamic IVR menu by keeping the complex requirements of the bank in mind. This IVR solution can be used by the bank to offer a wide range of self serving options to the customers including:
Check account balance
Check FD status
Check cheque status
Raise request for cheque book
Fund transfer
Bill payment
And any other banking operation

“The IVR system for banks can be used for many different actions. It can be as simple as to offer only information related to account and new related services or it can also allow to process payment. We will develop an IVR solution based on the requirements of the bank itself. We are going to use FreeSWITCH for IVR solution development because banks generally deal with hundreds to thousands of calls in a day. The FreeSWITCH supports mass calls without compromising call quality.”, stated the representative of the company.

To know more about the IVR solution development offered by the company, one may visit: https://www.freeswitchservice.com/solutions/freeswitchivr