The users of gmail, many a times complains that the Google play store is unable to retrieve information from the servers and because of this they are not able to get the access of Google play store. This issue generally occurs because of wrong configuration of the settings of Google.
But, for this issue there are steps that the users can follow so that they may easily solve the problem and further can work on Google play store. So, the steps for solving this issue are mentioned below :
Firstly, the users need to go to the settings option.
From there they are supposed to select on the applications menu.
Then, click on manage applications menu.
Further, the users need to click on all options and should proceed to the next step.
Now, select on Google play store that is mentioned there.
In the Google play store option, select on force stop and click on ok.
Then, click on clear data option and select on ok.
After doing this the users need to select on the back option and go to the applications option.
From there, select on Google service framework option.
There also the users need to select on the force stop option and click on ok.
Click on clear data.
Lastly, the users need to switch off and then switch on the device to reboot it.
By doing this the Google play store will work accordingly.
Hence, if the users face any issues while following the steps then they may contact the google play customer service and can get help and assistance from the concerned representatives.