According to a new market research report published by Credence Research “Customer Communication Management (CCM) Market - Growth, Future Prospects, Competitive Analysis and Forecast 2017 - 2025”, the global customer communication management (CCM) market is expected to grow at a CAGR of 13.4% from 2017 to 2025.

Browse Full Report at https://www.credenceresearch.com/report/customer-communication-management-ccm-market

Market Insights

The global customer communication management (CCM) market is primarily driven by the increasing need for automation in various customer engagement activities. With growing complexities in business offerings coupled with rising need to achieve enhanced customer satisfaction, numerous organizations from various industries need to ensure timely delivery of content. Furthermore, innovation in natural language processing has led to the rise of new applications of CCM software across the world. Other factors such as prompt response and minimal requirement of human intervention have further fuelled the adoption of CCM software in recent years. Moreover, with the use of managed CCM services, organizations have been able to effectively strategize with CCM service providers to ensure optimum functionality and responsiveness.

Competitive Insights:

The global customer communication management (CCM) market is fairly consolidated with a few players attributing to more than one-third of the global market in terms of revenue.

Key Trends:

Increasing focus on automated on-demand content delivery with the use of natural language processing
Increasing demand for comprehensive CCM solutions encompassing complete customer journey mapping and analytics

Access Free Sample Copy of Research Report: https://www.credenceresearch.com/sample-request/58465

List of Companies Covered:

GMC Software AG
OpenText Corp.
SmartComms SC, Limited
XMPie (Xerox Corporation)
HP Exstream (Hewlett-Packard Development Company, L.P.)
EMC Corporation
Pitney Bowes, Inc.
Oracle Corporation
Ecrion, Inc.
Adobe Systems Incorporated
Zoho Corporation
Striata
ISIS Papyrus Europe AG
Fidelity National Information Services, Inc. (FIS)
Cincom Systems, Inc.
Kofax, Inc.
Newgen Software, Inc.
Doxee S.p.A.
Intense Technologies Limited
Market Segmentation:

By Solution Type

CCM Software Suite
Managed CCM Services

By Deployment Type

On-premise
Cloud-based

By End-use Industry Type

IT and Telecom
BFSI
E-commerce and Retail
Hospitality and Travel
Government and Utilities
Others (Healthcare, Education, Media, and Entertainment)

By Geography Segment Type

North America (the U.S., Rest of North America)
Europe (U.K., Germany, France, Rest of Europe)
Asia Pacific (China, Japan, India, Rest of Asia Pacific)
Rest of the World (the Middle East & Africa, Latin America)

Access Free Sample Copy of Research Report: https://www.credenceresearch.com/sample-request/58465

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