The front desk (office), a term used for the reception area at a medical facility and its personnel (receptionists), is one of the unsung heroes of multi-tasking and keeping everyone happy. This is the first and last area client’s visit, and thus it is on the frontlines of keeping customers happy and things running smoothly. From scheduling appointments to collecting payment, the front desk seems to do it all!
Why the Front Desk Is Important
The people working at the front desk can truly be deal breakers in a clinic or hospital. Would you like walking into a clinic with Joy Kil greeting you with a frown every time? Or would you rather walk in and be greeted with a smiling, happy face by Ray F. Sunshine?
And it's not just about making clientele and patients feel warm and welcome. It's about:
Scheduling the appointments at the correct time and with the correct doctor
Listening to clients well and communicating in a positive and confident manner with those over the phone or clients in the reception area
Handling billing errors and detailing client invoices
Collecting payment to ensure the practice turns a profit so everyone can get paid
Being on the frontlines of many complaints
Pulling up medical records for the doctors
Copying, faxing, and e-mailing documents between clinics, hospitals, and clientele
Keeping the reception area clean
That's just the gist of it. There's a whole lot more that goes into making a clinic a great place to work, an even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open. Hiring a great front desk staff that has excellent communication and customer service skills is one of the most important aspects of running a hospital.
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