Market Highlights
The global helpdesk automation market has witnessed a tectonic surge over the past few years. The soaring demand for automated routine processes has led organizations to plan to minimize level one support, also referred to as customer support executive. It is being replaced with helpdesk automation. This is due to the new industry chain structure, which comprises helpdesk automation. The adoption of personal devices in the workspace is predicted to contribute to the market growth. Helpdesk automation provides a fast query solving process, which has further accelerated its adoption across industry verticals like healthcare, BFSI, education, and more.
As per Market Research Future (MRFR)’s analysis, the global Helpdesk Automation Market is Expected to be worth USD 26.2 billion with CAGR of 32.10% by 2030. The report indicates that a shift is to be witnessed towards the automation of level 1 support across different industry verticals. It is prognosticated to drive the expansion of the market over the next couple of years.
The significant shift towards machine learning and AI is the prime factor accelerating the growth of the helpdesk automation market across the globe. Technological advancements in IT, along with the use of cloud-based solutions, are anticipated to spur market growth. Moreover, the growth in the tablet and smartphone market is enthralling organizations to adopt helpdesk automation to detect immediate requirements in digital customer experience
On the contrary, small organizations have limited capabilities to adopt automation processes, which restricts the growth of the market across the globe.
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Regional Analysis:
The global helpdesk automation market, by region, has been segmented into North America, Europe, Asia Pacific, and the Rest of the World (RoW). North America is the largest regional market for helpdesk automation. The technological advancement of the region has facilitated early adoption of the technology. This, in turn, is projected to drive the expansion of the helpdesk automation market in the region.
Europe is anticipated to exhibit stability and is a mature market for helpdesk automation. It is Likely to exhibit steady but constant growth through the assessment period. Meanwhile, Asia Pacific is forecasted to witness the steepest rise in the growth curve. The primary factors responsible for the expansion of the market in the region include growing demand for consumer goods and large-scale penetration of internet. In addition, the introduction of advanced automation solutions coupled with digitization drives undertaken by the governments are likely to augment the helpdesk automation market in the region over the next few years.
Competitive Dashboard:
The key players operating in the global helpdesk automation market include CA Technologies (U.S.), Landesk Software (U.S.), Hewlett Packard Enterprise Company (U.S.), BMC Software, Inc (U.S.), Axios Systems (U.K.), ServiceNow, Inc (U.S.), FrontRange Solutions (U.S.), HappyFox Inc (U.S.), Sunrise Software Ltd (U.K.), NTRglobal (Spain), and Atlassian Corporation Plc. (Australia).
Segmentation:
The global helpdesk automation market is segmented on the basis of solution, software type, organization size, and end users.
By software type, the helpdesk automation market is segmented into open source help desk, web helpdesk software, on-premise help desk software, and enterprise help desk software. Of these, the web helpdesk software segment is predicted to lead due to wider applications of the segment and rising use of the internet.
By solution, the helpdesk automation market is segmented into ticket sortation, alert management, and ticket scheduling.
By end users, the helpdesk automation market is segmented into telecom, IT, government, education, automotive, retail, healthcare, and BFSI. Of these, IT and telecom sectors are considered to lead the global market due to increased chances of customer queries regarding a company’s services and products. The advancements made in IT, along with the surging demand for helpdesk automation by large organizations to shift to automation, are predicted to contribute to the market growth.
By organization size, the helpdesk automation market is segmented into large enterprises and small & medium-size enterprises. Of these, large enterprises are predicted to lead the market as these organizations can easily adopt new technologies.

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List of Figures
FIGURE 1 RESEARCH BOT SOFTWARE TYPE
FIGURE 2 HELPDESK AUTOMATION MARKET, BY SOFTWARE TYPE (%)
FIGURE 3 HELPDESK AUTOMATION MARKET, BY SOLUTION (%)
FIGURE 4 HELPDESK AUTOMATION MARKET, BY ORGANIZATION SIZE (%)
FIGURE 5 HELPDESK AUTOMATION MARKET, BY END USER (%)
FIGURE 6 HELPDESK AUTOMATION MARKET, BY REGION (%)
FIGURE 7 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY SOFTWARE TYPE (%)
FIGURE 8 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY SOLUTION (%)
FIGURE 9 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY ORGANIZATION SIZE (%)
FIGURE 10 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY END USER (%)

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