Japan’s BPO services market is currently growing, as they are known to have advanced technology because of their development of digital transformation (DX).

According to Seiichiro Yoshii, Senior Market Analyst at IDC Japan, "BPO service vendors should be aware of changes in business operations due to DX, as exemplified by customer care BPO services. They should equip themselves with technologies and uncover potential manpower at the same time."

Studies also show that the BPO market in Japan and market size for information technology will most likely reach 4,020.6 billion yen and 2,359.3 billion yen by 2018, respectively, based on the turnover of businesses. The BPO market can then be expected to expand in the following years.

On June 8, 2017, an analysis by Gartner, Inc. said that transcosmos was rewarded the no.1 spot in the 2016 BPO player listings by revenue—topping 24 other countries, where their revenue rose to nearly $6 billion. They were also featured in Dean Blackmore’s “Market Share Analysis: Business Outsourcing, Worldwide, 2016."

Other than being awarded the No.1 position, transcosmos also earned the title as a leading company in the BPO market, ranking 9th in the Asia Pacific region and 20th in the world.

This analysis is a BPO research report made by Gartner Inc., the world’s leading information technology research and advisory company that advises and helps businesses from all industries reach their goals. Gartner has up to 13,000 clients in 100 countries and analysts stationed in twenty-six countries and can speak fifty languages.

Businesses all around the world can benefit from this leading research company by cutting down their expenses when making purchase decisions and operating budgets. They are also known to be the key to success in information technology.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 172 locations across 31 countries with a focus on Asia, while continuously pursuing Operational Excellence.

Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe.

transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.