HoduSoft, one of the best telecom solutions and softwares providers, introduces Single and multi-tenant call center software, which is specifically designed to make it easy for the agents to handle the increased workloads in the call centers. This latest version of the software is the result of years of interaction that took place between businesses and call centers. Speaking on the occasion CEO of HoduSoft said, "We have come up with single & Multi-tenant call center software in COVID – 19 Era by doing deep observation of operations of call centers. We are driving the importance of software in productivity and empowering agents. "
He also added that, "With the launch of Single & Multi-tenant call center software, HoduSoft has put a step forward to attain a higher mark over the others.”
Let us talk about each of the Single & Multi-tenant call center software in details:-
Single Tenant call center software is defined as a program that serves only one client at a time. In addition, single tenant implies that some software is included locally and some UI customization is permitted. Beyond this, no access to the underlying code is permitted.
Additionally, in the single tenant, the user or the tenant is the actual SaaS client.
Single Tenant inbound call center software can serve many benefits like security, local management, Dependability, migration, flexibility, backup & restore.
However, Multi-Tenancy is an environment in which a single instance of the software is running. It runs on the SaaS platform that serves multiple tenants and clients.
Each tenant data is isolated and remains invisible to the other tenants. Additionally, each customer shares a software application and a single database.
The opportunity can also be availed by the tenants who wish to personalize some content of the application. The option includes the Theme Colour, specific notification Settings, or any other business policies that can be modified. However, the tenants may not be able to change the core code of the application.
The meaning of Multi-tenant software has been expanded in the cloud computing environment. This happened because of the new frameworks that support remote access and visualization.
Additionally, multi-tenancy is more economical than single tenancy. The reason is that the software cost and the maintenance costs are shared across the architecture.
Benefits for the Multi-tenant include Cost-effective, resource benefits, service tasks, and support Integration.
Therefore, by making a short comparison between the two, you can find the one best suited for your business. All you need to do is, ‘Ask a simple question from yourself’ – Which architecture environment is best for my Organisation?
Similarly, the best possible answer to this question is, ‘The one that meets the requirement and need of your business.’
However, utilizing each of these architectures is also a benefit for your business. It all depends on your needs. You might need both of them or either of the two. HoduSoft has launched call center software having single & Multi-tenant features. It will assist you in offering the best quality services to your customers during this COVID-19 scenario. Feel free to get in touch with us at HoduSoft for inbound call center software and outbound call center software.
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Contact number - +1-707-708-4638
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Website - https://hodusoft.com/contact-center-software/