Hodusoft, a unit of global VoIP tech leaders, Ecosmob, announced launch of outbound call center software developed for ecommerce segment keeping in mind their specific goals. “Hodusoft outbound call center software promises to transform ecommerce by helping to rope in more customers and ensuring loyalty of existing ones,” said the VP. 

Continuing on the specific features aimed at promoting ecommerce customer engagement with the help of the call center software he stated that the outbound module has received various enhancements. The predictive dialer and auto dialer are two features with vast improvements across the board. The predictive dialer is flexible in automatically adjusting outbound calls based on the time an agent spends on a call. The auto dialer automates outbound calls in conjunction with backend CRM, detecting if the call goes into an answering machine or is answered by a human. This feature works alongside skill based mapping to assign calls to calls with specific talents. In combination, these features allow agents in ecommerce operations to convert prospective leads and to upsell or cross sell to existing customers. Supervisors and managers have access to intelligent real time analytics that helps them to guide agents to refine their tactics to achieve better conversions in shorter times and thus improve productivity. 

Voice calls do not have quite the same attraction or impact as video chats and, with this in mind, Hodusoft has incorporated WebRTC to permit interactive video chats or conference. This feature delivers better results for both agent and target. Then there are other helpful features too in order to enhance the customer experience. 

An automated email goes out no sooner the conversation is over to keep the engagement alive. This may be followed up with an SMS. The SMS broadcast module allows ecommerce operators to target customers with special offers and time bound deals in a separate channel. This will shortly be buttressed by including whatsapp that ecommerce companies can use for campaigns along a different social trail. 

Talking about social media, Hodusoft’s outbound call center software includes Facebook, Instagram and Twitter integration through a single dashboard. Voice calls may be person to person but such social posts are viewed by wide audiences and can also be person to person, improving chances of lead capture and addressing whatever issues people may voice on these channels. 

“There is artificial intelligence at work in several areas in what we think is one of the best packages in the market today. It gets better as it ages! Couple this with our support and that we offer the outbound call center software as a hosted solution, it is a no brainer,” he concluded. 

Ecommerce operators desirous of switching over to Hodusoft call center software may phone 91 79 48939393, 1-707-708-4638 or chat live on http://hodusoft.com/contact-center-software/. 

Source: https://www.prlog.org/12783811-hodusoft-announce-outbound-call-center-software-for-commerce-industries.html