Hodusoft, a leader in packaged VoIP software, announced the launch of reinvented omnichannel contact software on monthly rental basis for contact centers. The revised edition, besides being available on the pay as you go model, incorporates a host of improvements.
Speaking on the occasion a representative of Hodusoft said, “If we have hundreds of customers in 20 countries across five continents and serve clients through 27 partners, it means our products have gained global acceptance. We listen to customers and incorporate modifications that bring all round benefits to clients which is the case with our recently announced omnichannel contact center software. We had quite a number of requests to make this omnichannel contact center software available on monthly payments. We did it. Along the way we made a few changes to the existing software too to align it with user expectations.”
The revised iteration carries forward standard features like predictive dialer, auto dialer, skill based mapping to route calls to the right agent, automatic call distribution to even out loads and real time reports. The revision gains improvements in the way omnichannels like email, chat, SMS and WebRTC video-audio chats as well as self service IVR are seamlessly integrated into a unified communication interface that greatly eases loads on employees and simplifies their tasks in being able to keep a watch as well as respond to customer queries on any channel besides effortlessly switching channels. Cloud integration has been taken to a higher level for flawless performance.
“We value and appreciate our customers and are just as attentive to large and established call centers as we are to startups. Helping them to succeed is our goal and with this in mind we have made this contact center package a hosted solution available on monthly rental. This will suit startups too because it involves practically no capital outlay while helping their staff to become productive within hours of installation. As always Hodusoft offers excellent support and clients do not have to worry about upgrades—this goes on all the time in the background. Clients always enjoy cutting edge technologies.
Hodusoft leverages the power of open source technologies to help contact centers save costs, improve productivity and ease burden on their staff by offering software that is intuitive and easy to use. They welcome inquiries from call centers worldwide and from startups wishing to venture into the contact center business. Hodusoft may be contacted by phone on 91 79 48939393, 1-7077084638 or via website http://www.hodusoft.com.