Hodusoft, a unit of Ecosmob, announced launch of contact center software for telecom industries. Announcing the launch the company’s VP said that the company’s long association with the telecom sector and understanding of its needs prompted development of telecom call center software. 

Telecom is growing but, at the same time, it faces issues of customer churn and fickleness. Hodusoft’s improved omnichannel contact center software addresses almost all issues telecom sector faces today. Hodusoft’s contact center solution makes customer engagement a delightful process through rich feature set. There are quite a few talking points about Hodusoft’s call center solution for telecom segment. These are in addition to predictive dialer, auto dialer and skill based mapping in the suite of standard features. 

One is social media integration to include Facebook, Twitter and Instagram with Whatsapp to follow shortly. Customers and agents can interact on any channel and switch channels with ease. The second is video chat inclusion for a more personalized experience. While customers are delighted with this feature, agents too enjoy the interaction and each engagement leads to better resolution. The matter of availability and ease of getting in touch improves with inclusion of WebRTC technologies for the video chat and for mobility. Further, WebRTC based contact center software simply does away with the need for complicated office-based hardware-software integration. Agents are free to use desktops or mobiles, any time and from anywhere, helping them to deliver even better service. 

Then there are other features such as IVR surveys the telecom operator can carry out by transferring customers to the IVR once a call is over to get feedback. Another way is to initiate an automated survey. This is complemented by the SMS broadcasting module to send out messages to thousands of subscribers in seconds. Telecom operators now have access to advanced AI powered data analytics module incorporated in the software linked to the CRM that helps to derive detailed and granular insights. 

Hodusoft contact center software for telecom is perhaps one of the most advanced and feature rich package that works right out of the box and it is affordable too since it is available on monthly subscription. “We have taken on giants and delivered solutions for contact center operations that others simply cannot match,” claimed the VP. Apart from technological excellence, Hodusoft offers total support all the way. Monthly subscribers need not even worry about maintenance and upgrades. Hodusoft keeps on updating its contact center software with latest advances. “We are confident that telecom operators adopting our contact center software will experience marked improvements,” he concluded. 

Telecom operators interested in Hodusoft contact center software may get in touch by phone on 91 79 48939393, 1-707-708-4638 or chat live on http://hodusoft.com/contact-center-software/. 
 
Source: https://www.prlog.org/12780607-hodusoft-announce-contact-center-software-for-telecom-industries.html