Heverton Anunciação has new book: 30 of advices from the 30 greatest customer service professionals in the world


Posted February 27, 2020 by hevertonsa

The result of this research was a publication of a book in which each of these professionals presents their advice and experience for how professionals and companies should really seek to reach or exceed their customers' expectations.

 
One of the main problems in customer service today is that all software vendors want to sell software, not an ideal solution for companies that need to improve their customer experience. Faced with this situation, writer and researcher Heverton Anunciação, from Universidade do Cliente, met in this important book called:
"30 Advices from 30 Greatest Professionals in CRM and Customer Service in the World" with the distinguished guests:

- Don Peppers, USA, the father of CRM in the world.
- José Filomeno, Brazil
- Amit Chakarpani India
- Stevan Grosvald, USA
- Ladislau Batalha, Portugal
- Shep Hyken, USA
- Fernando Guimarães, Brazil
- Russel Lolacher, Canada
- Diane Magers, USA
- Ron Kaufman, Singapore
- Stella Susskind, Brazil
- José-Carlos Yamagoshi, Peru
- Aina Neva Fiati Indonesia
- Waldinei Guimarães, Brazil
- Jeanne Bliss, USA
- Marcelo Miyashita, Brazil
- Nancy Georges, Australia
- Rui Santos, Portugal
- Manfred Stockmann, Germany
- Ian Golding, United Kingdom
- Cristiane Paixão, Brazil
- Joseph Michelli, USA
- Rodrigo Navarro, Chile
- Elizabeth Almeida, Brazil
- John DiJulius, USA
- Mattias Andersson, Sweden
- Edson Vismona, Brazil
- Lisa Ford, USA, and,
- Heverton Anunciação, Brazil

This book brings advice from those professionals to allow your company no to be the same in the market. Those professional worked in different sectors and projects. Learn with their experiences in Ombudsman, Customer Service, CRM, Business Intelligence, and Legislation for our sector. So, enjoy this "feast" of knowledge accumulated during decades.

know more about this book at Amazon
https://www.amazon.com/Advices-Greatest-Professionals-Customer-Service/dp/1973200821
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Issued By Heverton Anunciação
Phone 5511983580048
Business Address Rua augusto de mary 2975
curitiba
Country United States
Categories Computers , Consumer , Technology
Tags consumer , crm , customer experience , marketing , sales
Last Updated February 27, 2020