With a proven experience in providing customer support, a customer service representative possesses an unwavering commitment towards the customer service and an ability to build the productive relationships. These representatives are solely responsible for handling the customer inquiries, complaints, billing questions and service requests. They need to be familiar with the major customer service software, conflict resolution, and possess a positive attitude. With impeccable phone manners, the customer service representatives need to have the ability to politely deal with the customers. Besides, they need to have an extensive knowledge of how to up sell the services and goods to the potential clients.

It is the soles responsibility of a customer service representative to assist the customers with the questions, complaints and requests. They must know how to communicate clearly in order to inform and assist the customers with their issues. A friendly and an engaging personality is always advantageous in order to create the positive interactions with the clients. They need to learn how to be calm even when dealing with the angry customers.

Formerly serving as the Customer Service Representative at Riverside National Bank, Heather McSparron was solely responsible to be concerned about the most valued asset of a customer i.e. money. Developing great problem solving skills, she learned how to keep the customers calm when they are upset. Besides, she utilized her creative techniques to ensure that she is making enough money for her customers.

Her dedication to succeed and progress in banking as customer service representative enabled Heather McSparron to bag the position of a teller supervisor. This position demanded her to learn scheduling, cash ordering, TT & L payments that are made quarterly by local businesses, performed required audit schedules and how to conduct the audits.

About Heather McSparron

With effective negotiating, planning, multi-tasking and organizational skills, Heather McSparron also possesses the commodities of experience including -

• Mechanical components
• Surface treatment
• Sheet metal components
• Seal/gaskets/O-Rings
• COTS, modified COTS
• BIN Stock Program
• Ammunition
• Non-Aircraft items
• Raw Material
• Electrical components
• Aircraft spares (purchase and repair)
• Services (ex: training, fuel, nav systems)

https://www.youtube.com/watch?v=yi_AJx9576Y