Guardian Strata is offering services to their clients at all levels to ensure that their clients’strata property is well managed. It begins at financial services where they maintain Trust accounts, issue payments and levy notices, recover levy arrears;prepare sinking fund and administrative budgets and preparing and lodging Tax returns.
Their secretarial coverage includes keeping the common seal and verifying that it has been affixed, maintaining the strata roll, recording and retaining notices and serving them to ensure that by-laws are complied with. Under insurance they handle insurance valuations, renewal of insurance policies, preparing and lodging insurance claims and preparing and issuing notices under section 45 of the Act.
Repairs and maintenance is not left out since they conduct inspection of buildings and reports and make arrangements for competent contractors to perform any repair and maintenance work required. They also offer consultation to those whose property is still under new development.
These services are however offered without any long term contracts. This, they say, is in a bid to keep their clients faithful not because of contracts entered into but because of the quality service that they provide. Their management fees are fixed and they insist that their clients should expect no surprises.
They insist on being transparent and they therefore send copies of all financial statements, invoices and any other important documents to all the owners over the internet every month. Guardian Strata say that they like to be regularly involved in the property and they therefore make regular appearances. Any client that is not 100 percent satisfied with their services actually gets a refund of that month’s management fee.
Guardian Strata Management operates in New South Wales and strives to be the first Quality Accredited Strata Management Company in this region. Their tag line is “protecting your assets” and they therefore strive to keep all their strategies measurable and visible so as to keep their clients’ assets as safe as possible. They regularly engage in consultations with their clients so as to ensure that the business models and commercial arrangements are always aimed at meeting the set expectations. Whenever changes occur they sit down and re-strategize to ensure that they continue to be productive.
They acknowledge that their clients have different needs for their strata title management so they first of all take an in-depth look at the individual client’s requirements and then tailor their services to fit into this. Every client therefore gets personalized services and value for their money.
Listening to their clients’ needs forms their first line of action so that they can be able to meet their customer service charter, consistently provide value to their customers and achieve 100 percent client satisfaction.Their models are dynamic and are created to suit every client at every stage. Strata title management is their core business and they strive to do it with a lot of dedication and.