ASTPP has been catering to businesses with its open source VoIP billing solution. In the recent past, the community which manages this open source VoIP solution had launched the enterprise version of it. Furthermore, along with billing, it also offers a wide range of VoIP solutions within a single system. It also offers smart telephony features. Thus, it is known as a smart telephony platform.
According to the public information shared by the spokesperson of the community, all features and add-ons of ASTPP 4 are not available to open source VoIP solution users. All these value added features and add-ons are available exclusively to enterprise version users of ASTPP 4. Recently, the spokesperson of the community announced that the Self Hosting version users of ASTPP can leverage benefits of “Success Pack”.
The community leader, Mr. Samir Doshi, had announced at the time of the launch of ASTPP 4 that the community will not provide paid support services any further. It means the open source version users of this smart VoIP software cannot leverage the benefits of installation and setup services from the community. Also, the technical support services earlier offered by the community are no longer available to the open source users of ASTPP 4 or any earlier version. On the other hand, the community leader had announced that the ASTPP enterprise version users will receive free installation, setup, upgrade, and technical support services for 12 months.
In the recent event, the spokesperson of the company had made some announcements related to one of the ASTPP enterprise versions. As per the details shared, the ASTPP Self Hosting version gives access to all enterprise features and add-ons. The customers of ASTPP 4 who use this model of enterprise version are responsible for the installation and set up of this smart telephony software. However, as per the recent announcement, the customers that use this model can opt for Success Pack offered by ASTPP experts who developed this smart VoIP solution.
The Success Pack is a technical support package that offers support services in a chunk of predefined hours. The customers that opt for Success Pack can use these hours for any type of technical support such as the installation of the ASTPP 4 or upgrade to ASTPP 4 from an earlier version of it or resolve any technical glitch faced by the client. The precise details of the Success Pack about the packages are not shared. However, interested people can connect with the community by filling in the contact form on the official website of ASTPP. The community representatives will provide all details related to the ASTPP Self Hosting model and Success Pack.
The Success Pack is not available to open source version user and it is available only to the enterprise version users, including, ASTPP Self Hosting and ASTPP Managed Services, can take benefit of it. To know more about the ASTPP Self Hosting model, please visit https://www.astppbilling.org/astpp-self-hosting-service/