FMG stands for Forrest Marketing Group which is a leading Australian provider for affordable telemarketing and lead generation solutions to Australian clients. FMG is 100% Australian owned and operated. This company is experienced in many different industries and offers a full range of lead generation services, a call center, appointment setting, and customer service solutions to companies around Australia. The sales agents from FMG specialise in generating sales leads and are experts at opening conversations and identifying opportunities. FMG can provide you with solutions that will help you minimise your costs and still give you the quality and results you need to fulfill your business goals.

The FMG professional sales team has established the highest quality outsourced Telemarketing Company in Australia. Every year we uncover new sales opportunities that result in millions of dollars in transactions from new business generated for our clients. FMG provides a telemarketing and call and other customer service solutions to companies around Australia.

Telemarketing requires some specialised skills to get past the gatekeeper and engage the decision-maker. Our customer service call centre agents are expert sales generator. They can lead on sales opening conversations and can identify best opportunities. All of our sales agents are based in our Sydney office and supervised by our highly experienced management team during work hours.

Our main priority is enhancing your brand, which is why we only recruit people who meet our high standards for customer service call centres, and we provide them with ongoing training and support to develop their abilities, skills and qualification. Our skilled professional staff works brilliantly together to achieve team strategy. Many employees have been with us for several years, creating a stable, high-performance team that delivers consistent results for our valuable clients. Clients choose our customer service call centre just because we deliver quality job.

All of our customer service agents understand strategies for maintaining customer relationships, which is the key to maximising customer lifetime value. Effective customer service plays an important part in client retention. Our highly professional customer service agents act as an extension of your business and are fully trained on your products, services and systems.

The overflow calls or dedicated inbound lines can be diverted to our Sydney call centre so that customer calls are answered quickly and seamlessly. This can minimise customer wait times and maintain customer service standards even during periods of high demand. All of our skilled agents have a wide range of experience in many industries and are assigned to your campaign based on their personality and skill set.

The outsourced customer service solutions include:
• Account enquiries
• Account reactivation
• Product recalls
• Member communications
• Customer satisfaction surveys
• Accounts receivable and collections
• Help desk and hotline support

To get all of these services, you can contact us directly today at our local address:

Forrest Marketing Group
Fax: 02 9949 5548.