When your flight is cancelled or delayed, you have every right to be frustrated. However, you can find rules and policies constantly in place so that a customer is not at the receiving end both mentally and monetarily.
Cancelled or delayed flights can leave you stranded while in the airport or days late to your holiday. But the truth is might be entitled to compensation from the airline. What exactly is make a flight delay claim and how much compensation for delayed flights can you receive? We've got all the answers.
If you are delayed by a lot more than three hours, or your flight is cancelled, you have entitlement to as much as £540 reported by Flight Compensation Regulation 261/2004. This is a regulation in EU-regulated flights, in order that it applies to any flight departing from an EU airport and when an EU airline lands in an EU airport.
For those who choose not to go ahead and take the flight, you are still entitled to a full refund, food and drink, accommodation and phone calls or emails. It's also wise to check whether flight delays or cancellations are covered under your travel insurance, just like you could possibly claim holiday delay compensation this way.
This means that airlines need to compensate passengers for delays of over 3 hours, arriving at their destination for delays caused by something within the airline’s control, even technical faults (extraordinary issues, e.g. bad weather, industrial action, security issues, air traffic management and political unrest, are outside of their control). This covers all such flights, irrespective of whether as a package or not, but claims are in the airline not the tour operator.
The best way to holiday delay compensation from an airline is to do this straight away to the airport, especially if you need a replacement flight or you are delayed overnight. If you can’t get the airline to pay straight away, keep your entire receipts for you to make a claim on your return. To make a formal claim, contact the airline's customer services department by phone or write directly to them, including all reference numbers, flight codes/times and information about what happened.
By choosing Flights Claim you are not only getting a team of highly trained, field experts, but you are being partnered with a group of people who will do their best to give excellent service and take you the end result that is deserved. If it is just information and advice that is required, then no worries, we can help, or we can offer full peace of mind and process the entire claim for you, start to finish.