From 12 June until 13 July, the 23-year-old business studies student from Cologne worked as a Fan Service Volunteer at the 2014 FIFA World Cup Brazil, possibly one of the most enviable jobs on the planet. Exactly 152,101 people had applied for the position and Kiana was one of 15,000 lucky ones who had been invited to RS Gold come to Brazil. Donned in a blue uniform, her many tasks included pointing fans in the right direction if they had trouble finding their seats, searching for a drinks stand or looking for the lavatory.

Describing herself as a walking info point, Kiana was happy to help out and always answered supporters' queries with a smile. On several occasions, she was even asked to pose for photographs with fans. You felt like a star, she told FIFA. People often wanted to take pictures with me and everybody asked loads of questions.Colleagues became friendsDuring her time in Brazil, Kiana mostly spoke Portuguese, English and German, her mother tongue. She even managed to answer the odd question in Spanish and, if the language barrier was too great, hands and feet came into play, she told us with a grin.

Born to a German father and a Brazilian mother, football's showpiece event in South America really was something special for Kiana. Outgoing, friendly and multicultural she embodied the all the attributes required by a good volunteer. During the tournament, Kiana and her two Mexican colleagues, Oscar and Emiliano, lived with her grandmother in Leblon, one of Rio's more affluent neighbourhoods. In total, 7.42 per cent of World Cup volunteers came from outside Brazil, with Kiana one of 352 from Germany.Almost half of all the volunteers were between 18 and 25 in Kiana's age bracket.
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