iNextrix Technologies Pvt. Ltd is a leading IT company, which has been offering innovative solutions to its worldwide customers. The company has been offering iCallify: intelligent call center software to its clients. Recently, the spokesperson of the company announced to offer this solution for inbound call centers.

As per the shared details, it has some innovative and advanced features to offer to inbound call centers. These features are listed below:

• Sticky agent
• Round robin call routing
• Fewest calls call routing
• Advanced call distribution
• Least talk time call routing
• Call routing as per the time condition
• Call routing specific to holidays
• Live dashboards
• Ring group
• Remote agent support
• Interactive voice response
• Voicemail
• Callback requests
• Soundboard Avatars
• Call script
• Call transfer
• Call forwarding
• Call hold and retrieve
• Call recording
• Fraud detection
• Whisper
• Barge-in
• Conference
• Reports for agents
• Reports for management
• And more

These features are specifically designed to empower any inbound call center. Along with these features, iCallify also supports omnichannel communication by supporting all major communication channels listed below:

• Voice calls
• WhatsApp
• Chat
• Email
• SMS
• Social media
• Help desk tickets

“We have developed some advanced features for inbound call centers in iCallify. Any inbound call center can assure high performance and productivity by using iCallify. Agents will be more empowered by using this intelligent call center software. On the other hand, managers will save a lot of time to work on more productive tasks by delegating communication and customer care completely to agents”, shared spokesperson of the company.

As per the shared details, this intelligent call center software supports both, PSTN and SIP lines. Thus, it can be used in any country. Moreover, it can be used for in-house and remote work models.

“This intelligent call center software is built to benefit inbound call centers. By keeping the current situation of the pandemic, it can be stated that things are unpredictable. A model that supports remote working needs to be available. Thus, we have added remote work support features in iCallify. All calls get forwarded to the mobile phone of agents without acknowledgment of customers. Agents can work from anywhere with the same productivity”, shared spokesperson of iNextrix.

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. It has been catering to global customers for more than a decade now. The company is renowned for its innovative products and client centric services. Some of the renowned products of iNextrix are iCallify, mobile SIP dialer, PC dialer, video conferencing solution, etc. Intelligent call center software, iCallify is very popular for its AI-driven features. To know more about it, please visit https://inextrix.com/icallify