Philips Lifeline vs. MobileHelp – Determine the Best Medical Alert System

Posted August 17, 2020 by estherwjarrell

Units and three help buttons in total. The systems are called HomeSafe Standard and HomeSafe with AutoAlert.

Philips Lifeline

Design & Major Features


Philips Lifeline HomeSafe system has four unique setups that include two base units and three help buttons in total. The systems are called HomeSafe Standard and HomeSafe with AutoAlert.

The Standard system consists of two different base units, a landline and a cellular line, with corresponding help buttons that are also different. The AutoAlert Philips Lifeline HomeSafe medical alert system provides automatic fall detection. It uses the same base units as the Standard system but consists of one fall detection pendant for both.

The landline base unit is a white, wedge-shaped device with remarkably positioned buttons. On the top right side, there is a big grey reset button, while the smaller red help button is located on the lower right side of the device.

b)Feature Design

On the top left, there is a speaker; the microphone is placed on the bottom, and it also has power, reset, and help LED indicators. Additionally, there is a volume controller on the left side of the device. On the back, there is a prominent antenna, power & phone jacks, and a power switch.

Overall, the base unit looks quite dated compared to the ultra-modern-looking cellular base unit, which looks similar to devices such as the Apple HomePod. Both systems offer a 32-hour backup battery and a 500-foot range.

Philips Lifeline Fall Detection & Accessories

a)Fall Detection

In addition to the AutoAlert feature present in Philips Lifeline’s automatic fall detection technology, users need to pay an extra charge of USD 15 per month as an add-on. This costs 50% of the basic landline subscription.

Though it is more expensive than most in-home systems, Philips Lifeline fall detection technology is the most reliable in the market. But it should be noted that no system is 100% accurate.

b)Monitoring and Lockboxes

Philips Lifeline provides affordable multiperson monitoring options. Though there is no charge for an additional Lifeline pendant, the monitoring charge is USD 10/month for the landline option and USD 12/month for the cellular option.

Its lockbox is cost-effective and just requires a one-time payment of around USD 30. Additionally, it offers voice extension at an additional cost of USD 10/month and acts as a secondary communicator.

c)GPS and Security

Philips Lifeline does not offer fire and smoke monitoring and does not have a check-in service either. It does not provide wall-mounted buttons but encourages customers to wear their water-resistant help buttons at all times, including in the shower.

To avail of GPS technology, users must opt for either the Philips Lifeline GoSafe, which is a blend of in-home and mobile systems, or the GoSafe 2, which is a standalone mobile system. These add-ons are on the more expensive side.

Know More :

Monitoring Services

a)Response Center

Lifeline’s emergency response center is the most skilled in the medical alert space. Its agents offer 24*7*365 support in 200 languages, which is quite impressive.

b)Response Times

Response times are very quick, averaging around 35 seconds. The system provides excellent audio quality, and communication by support personnel is smooth and professional.

Philips Lifeline Cost & Contracts

a) Fees

The fee for the landline option is around USD 30/month, which is an average price for an in-home system. The AT&T cellular option is nearly USD 42 per month. It does not charge any device fees, and no long-term contracts are required; however, there is also no option to choose a more extended payment plan with a more affordable monthly fee.

Installation process through a Philips technician costs around USD 100. There is also a one-time activation fee of around USD 50.

b) Cancellation and Returns

It offers returns within 30 days of purchase only if the device has not been activated and used. The equipment must be returned in an unused, ‘like new’ condition, with the manual and all the original packaging and accessories. Else, a cancellation fee of up to USD 50 may be charged.

c) Setup and Installation

Philips Lifeline comes with a user manual that explains the simple setup process. Users can also refer to the voice-guided instructions from the base unit that will explain what needs to be done as soon as the power is plugged in and the phone line is turned on.

Overall Summary

Lifeline is one of the pioneers in the medical alert systems segment in the US. Being a super-reliable service provider, its products & services are on the more expensive side—the monthly subscription for this popular brand’s setup is steeper than that of its competitors.

For instance, opting for automatic fall detection increases the monthly costs by up to 50%. Also, there are activation and cancellation fees that other companies generally do not charge. However, as projected, its premium equipment and professional services performed great during our tests for the Philips Lifeline HomeSafe review.


Design & Major Features

a) Design

MobileHelp Classic base unit has a very distinctive look. The white device provides huge buttons that glow all the time. This makes it unmissable and easy to find, even in the dark. However, they cannot be turned off or dimmed.

The MobileHelp Classic device has three buttons, of which the largest is the red emergency button placed on the left, while on the right, it has a smaller blue reset button. It also has a small test button in the middle, which enables users to test the equipment without calling the response center. All the buttons are surrounded by an LCD panel that displays the time and date, room temperature, cellular signal, and battery levels.

b) Feature Design

It has a choice of a help buttons in a white neck pendant or a black or white wristband. All of them are water-resistant and suitable for use in the shower. It has a discreet grey help button and an LED indicator.

MobileHelp Classic has a high ring distance of 1400 feet, which is pretty good. The cellular base unit can be moved in and around the house to get a longer range.

MobileHelp Fall Detection & Accessories

a) Fall Detectionand Tracking

The addition of the MobileHelp fall button enables automatic fall detection and costs around USD 10/month. This also enables user activity tracking.

Moreover, regular help and wall-mounted buttons are just USD 2/month. Therefore, multiperson monitoring is also cost-effective.

Monitoring Services

a) Response Times

MobileHelp has a satisfactory response time. Generally, the live agents take up to 40 seconds to pick up—response times averaged at around 35 seconds.

Communication with the help agents is very professional and they are pleasant to talk to, even after numerous test calls.

MobileHelp Cost & Contracts

a) Fees

MobileHelp does not charge a device fee for the Classic; however, there is an activation fee of about USD 50. The monitoring service costs around USD 20/month. By selecting the quarterly, semi-annual, or annual payment plans, a user can save USD 33, USD 30, or USD 60, respectively. All these plans offer free medication reminders and free ground shipping, while the annual plan also offers a free 13th month of service.

c) Setup and Installation

As it is a cellular system, only the base unit needs to be plugged into a power outlet, and it will be ready to go! After running a test call, MobileHelp Connect can be set up—this is a set of online tools designed to help users and authorized caregivers, who can actively participate in the health and well-being of a user.

Overall Summary

Based on numerous MobileHelp reviews, it is found to offer a great medical alert system. MobileHelp Classic has the cellular option by default, permitting users to carry the system anywhere they go. The base unit has big, illuminated buttons and two-way communication with the 24*7 excellent response center.

The major advantages of MobileHelp Classic, such as inexpensive add-ons such as multiperson monitoring and a GPS system, overshadow the cons. After a thorough examination of each feature, MobileHelp Classic is recommended for users looking for an affordable alert system.

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Mr. Agney Sugla
[email protected]
630 Dundee Road, Suite 430
Northbrook, IL 60062
USA: +1-888-600-6441
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Issued By Mr. Agney Sugla
Country Djibouti
Categories Technology
Last Updated August 17, 2020