Elisiontec is a leading IT company that is renowned for its innovative VoIP solutions. One of the spokespersons of the company recently shared news about their contact center solution with advanced features. The company has developed a custom Call center software that provides omnichannel communication by supporting all different modes of communication:
• Audio calls
• SMS
• Email
• Fax

The company also offers social media integration as a custom feature on demand of the customer. According to the details shared by the spokesperson the launched contact center solution has all features of any custom call center software to support regular call center related operations. Along with the basic call center software features, the contact center solution of the Elisiontec consists many advanced features. Some of them are briefed below:
Web Phone

The company has developed and integrated a web phone in their contact center solution. The web phone is built on top of WebRTC and provides many benefits. Also, it eliminates the need of using IP Phone and softphone so agents don’t need to struggle between multiple software and can work more productively.
Survey bucket

The company provides a module that gives drag and drop functionality to generate and run survey campaigns. This feature is really helpful for the call centers that run various surveys. It will save a lot of time of agents from using additional applications to create surveys and collecting results.
Disposition Bucket

The contact center solution offered by the company has a module that lets you store different dispositions. This module also lets you create a thread of dispositions. Furthermore, the agents can differentiate dispositions based on various factors to find most used dispositions. It will save time of agents from writing the same thing for multiple calls in the dispositions. Also, it adds uniformity of the status aka disposition of the call.
Pure Remote Agent support via a phone

The company has developed the contact center solution that provides pure remote agent support. The agent can work without accessing the call center software via his / her mobile. This module lets agents use just their phone and still logging their calls and dispositions.

Advanced security checks

The contact center solution offered by the company comes with many security checks at various levels, from module to server. This contact center solution assures the security of the call center software as well as all data stored in it from any malicious attacks.

Along with all above mentioned features, the company also has advanced call routing rules, voice logger, graphical reports, soundboard and many interesting features that will empower an agent to perform at his best. Also, the features will let agents provide personalized response to the clients / prospects which will increase the customer satisfaction.

About Elisiontec
Elision Technolab LLP, more commonly known as Elisiontec, is based in Ahmedabad, Gujarat, India. The company offers best-in-the-industry contact center solution. The company also offers onsite support and turnkey contact center solution to Indian clients. Visit http://www.elisiontec.com/contact-center-solution to explore more details.