Elision Announced to Offer Zoho Desk Integration with VICIDial and DialShree


Posted November 8, 2019 by elisiontec2017

Elision announced that the company will offer integration of Zoho Desk with DialShree and VICIDial call center solutions.

 
Elision Technolab LLP is a leading IT company. The company has announced to offer integration of Zoho Desk with its proprietary call center solution, namely, DialShree and open source call center software, called, VICIDial.

As per the shared details, in the recent past, the company has performed integration of Zoho Desk and DialShree: Call Center Software to make these two systems work in a harmony. The company is now willing to offer this service to its all customers that use its proprietary call center software, DialShree. The company has a team of VICIDial experts and that’s why the company announced to cater to the customers that use VICIDial and want to integrate the Zoho Desk system in it.

Once the integration is performed the users of these two systems can have access to the following features:

• Availability of a button of Zoho Desk in the call center software so the Zoho Desk system can be opened with a single click in the call center solution.
• Fields can be mapped from the call center dialer to Zoho CRM and Zoho Desk and vice verse
• Allowing agents to open a support ticket in the Zoho Desk by filling in the details or form within the call center solution.

As per the shared details, the agents will see a form within the call center solution. By filling in this form, they can raise a support ticket in the Zoho Desk system. The company can also add the required features to edit the support ticket during or after the call with the customer.

“There are many companies that provide technical support or other types of customer support. Generally, they use a call center solution to run calling campaigns to get in touch with the customers about the support tickets and they use a help desk ticketing solution to raise a ticket. Zoho Desk is one of the widely used help desk ticketing solutions. Thus, we started offering the Zoho Desk Call Center Integration. We integrate Zoho Desk ticketing solution with our own proprietary call center solution. We also have expertise with VICIDial. Thus, we offer Zoho Desk VICIDial integration as well. In fact, we can integrate Zoho Desk with any other call center software if the customer has access to the code of call center solution”, shared spokesperson of the company.

About Elision Technolab LLP

It is an IT company based in Ahmedabad, Gujarat, India. The company offers a wide array of services and solutions to furnish businesses and enterprises with unified communication solutions. Some of the popular products offered by the company are DialShree: call center software, multi tenant IP PBX solution, etc. The company also offers services such as integration of the CRM solution, Zoho Desk, social media, WhatsApp, etc. with the call center software. To know more about its call center solution, visit https://www.elisiontec.com/contact-center-solution/
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Contact Email [email protected]
Issued By Elision TechnoLab LLP
Phone 305 328 9898
Country United States
Categories Software , Technology , Telecom
Tags call center crm integration , call center solution , call center zoho integration , dialshree , vicidial customization
Last Updated November 8, 2019