Elision Technolab LLP is a leading IT company. The company has been catering to its customers with the best in the industry services and solutions. One of the most popular solutions of the company is call center software, namely, DialShree.

DialShree is in use by small to big companies and call centers in India and worldwide. It is catering to all different industry verticals such as BPOs, KPOs, collection companies, hospitality, healthcare, banking and finance, etc. Recently, the spokesperson of the company announced that the company will offer an omnichannel call center solution in India.

As per the shared details, the company has been catering to its international customers with the omnichannel call center software. As the demand for this type of call center solution has started increasing in India, the company has set up a separate department, which will take care of the requirements of the India based customers that are looking for omnichannel call center software.

This omnichannel call center solution will support all different modes of communication. Below is the list of channels supported by this system with a brief:

• Voice calling. All standard features related to voice calling such as conference call, call transfer, call forward, etc. will be provided.
• Email. The agents can send and receive email without leaving the window of the call center software
• SMS. An SMS can be sent from the agent window of the call center solution and it will be received as a normal SMS by the customer. The agent can also receive the reply of this SMS sent by the customer.
• Fax. DialShree also supports two way faxing.
• Social media. The call center experts of Elision integrate all different social media platforms as per the needs of the customer.
• WhatsApp. The company offers integration of WhatsApp in the call center software so two-way messaging via WhatsApp can be conducted.

As per the shared details, the customers can choose communication channels one needs in his/her call center solution. The VoIP engineer of Elision will integrate those communication channels in DialShree.

The spokesperson of the company also announced to offer a turnkey call center solution. It means the company will provide call center software and call center hardware. The company offers hardware only to Indian clients.

“We are an India based company and we have affiliation with the best hardware brands in the VoIP industry. Thus, we offer a turnkey contact center solution. We provide all required hardware to set up a call center along with DialShree”, shared spokesperson of the company.

About Elision Technolab LLP

The company has its headquarter in Ahmedabad, Gujarat, India. The company also has branches in Mumbai and Delhi in India. The company also has branches in Mexico and the USA. The company offers a wide range of products. DialShree is one of the solutions offered by the company. To know more, visit https://www.elisiontec.com/contact-center-solution