Elision Technolab LLP is a leading name in the unified communication solution development industry. The company has announced to offer omnichannel call center solution. This solution is available for the Indian market at the moment. The spokesperson of the company has further announced to offer turnkey contact center software to Indian customers. This offering is available for all scaled businesses, call centers, BPOs, KPOs, organizations.

As per the shared details, the company will provide the call center solution that will have all major communication channels. The spokesperson of the company shared more details about the communication channels that will be offered in this call center software India:

Voice call

The traditional mode of communication is voice call and it is available in this offered call center software, called, DialShree. It allows inbound and outbound calling. It has all other voice calls related features, generally, available in the call center solutions such as conference calling, call mute and un-mute, call forwarding, call transfer, and more.

Instant Messaging

The spokesperson of the company shared that this call center dialer for Indian customers will have instant messaging aka chat solution. This chat solution is available for internal chat among agents as well as outbound chat with customers. It means a call center or a company can offer call and chat support using this call center software.

SMS

Elision will provide SMS as one of the communication channels in its call center solution, DialShree. As per the shared details, this mode of communication is useful for certain companies that need to send a text message during a live call or later due to multiple reasons. Thus, this mode of communication will be made available.

Fax

As per the spokesperson of the company, faxing is not used too commonly, but still, in certain industries, it is important. Thus, the company has added efaxing as one of the communication channels. It doesn’t need a call center to add a fax machine. Without hardware, it can send and receive faxes.

Email

The spokesperson of the company shared that email is one of the most important communication channels. The agents can send and receive email within the call center software with this channel.

WhatsApp

This messaging app is used by almost everyone. Thus, Elision has announced to offer it as one of the communication channels. The agents can see WhatsApp messenger within the call center software and can send and receive WhatsApp messages.

Social Media

The spokesperson of the company announced that the company can integrate major social media channels such as Facebook, LinkedIn, etc. within its call center software.

As per the shared details, the company provides integration of all above mentioned communication channels in its proprietary call center solution. The company will also offer flexible models as in the call centers or companies in India can choose the communication channels to be integrated within the call center solution. To know more about this call center solution for the Indian market, visit https://www.elisiontec.com/contact-center-solution