Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company that has been offering various unified communication solutions for many years. Recently, the spokesperson of the company has announced the launch of an omnichannel call center solution for European countries.

As per the shared details, this contact center software is built to meet customer support, sales and customer service, and other market trends in major European countries like England, Canada, Poland, Denmark, etc.
The launched call center software is an omnichannel solution. It means, this software will support all popular communication channels and platforms as mentioned below:
• Phone call
• Video call
• Screen share
• WhatsApp
• Chat (Instant Messaging)
• Facebook
• Twitter
• Email
• SMS
• Fax

“We have studied the European market and have learned that there is a huge market of a software solution that can meet the increasing demand of customer care in different industry verticals. Based on our research, we have built a comprehensive call center solution that supports unified communication. It is a highly scalable and flexible solution. Based on the requirement of a company or call center in Europe, we can customize the features and modules of this software. We can provide a completely customized contact center solution to European businesses”, shared the spokesperson of the company.

The spokesperson of the company also announced the list of key features this software has to offer:
• Inbound calling
• Outbound calling
• Blended calling
• Manual Dial
• Predictive dialer
• Preview dialer
• Power dialer
• Progressive dialer
• Advanced call distribution (ACD)
• Sticky agent
• Skill based call routing
• Most idle agent based call routing
• Call snooping
• In-group Selection
• Transfer Call
• Park Call
• Forward call
• Hang-up
• Mute call
• Un-mute call
• IVR (Interactive Voice Response)
• MoH (Music on Hold)
• Data security
• Real Time Reporting
• Call Recording
• Barge-in
• Whisper
• 3-way conferencing
• Call detail reports
• And many more

The company announced that it also offers different add-ons to the users of the omnichannel call center solution Europe. Some of the modules offered by the company are listed below:
• Data verification
• Disposition bucket
• Soundboard Avatars
• Graphical reports
• Text to Speech (TTS)
• Agent screen capture
• Work from Home (WFH) agent
• SMS broadcasting
• Voice broadcasting
• And more

About Elision Technologies Pvt. Ltd
It is a VoIP company based in Ahmedabad, Gujarat, India. The company has offices in multiple parts of India. It also has branch offices in the UK, the USA, and Mexico. The company has been offering unified communication solutions for more than 13 years. The call center solution of the company is the most prominent and renowned product. The company has now launched an omnichannel call center solution for European countries. To know more about this software, visit the official webpage, here https://www.elisiontec.com/contact-center-solution/