Elision Technologies Pvt. Ltd, more popularly known as Elision, has one of the most advanced call center solutions to offer, called, DialShree. DialShree offers omnichannel communication channels. To continue this characteristic of being the most advanced contact center software, which offers unified communication, Elision has announced to offer WhatsApp web integration in DialShree under a service name Call Center WhatsApp integration.

The spokesperson of the company shared that they already have been offering WhatsApp integration in DialShree. Now, they have achieved success in integrating all major features of the WhatsApp Web in the call center dialer of DialShree.

This integration is available on a need basis to the customers of Elision who use DialShree: Call Center Software. Once this integration is finished, the users of DialShree can access the following features of WhatsApp within DialShree window:

• Caller ID, there will be a unique caller ID that will be used by all agents when they send a WhatsApp message to the customer. The customer will see this number as a sender who sent this message.

• Templates of messages which can be created and saved to use in the future. It is like canned messages which can be sent to customers with a single click.

• Automated WhatsApp messaging feature automatically sends a WhatsApp message to the customer on the trigger of a specific event. For example, based on the status of the call’s conclusion a WhatsApp message is sent to the customer by the system itself.

• Send a file. An agent can send all file formats supported by the WhatsApp web from the DialShree call center software.

• Send an image. An agent can send any picture to the customer using WhatsApp web integrated into DialShree.

• Send a video attachment. One can send any video attachment to the customer using the WhatsApp web as well.

These are the features of the WhatsApp web which will be made available in the DialShree: Call Center Solution with Call Center WhatsApp integration services offered by Elision.

“WhatsApp is one of the most popularly used communication channels these days. As we focus on offering omnichannel communication in our call center software, DialShree. Thus, we have integrated WhatsApp Web in DialShree. It is already tested and it works perfectly fine. Now, it is made available for customers of DialShree”, shared spokesperson of the company.


About Elision Technologies Pvt. Ltd

It is an IT company. It has headquarter in Ahmedabad, Gujarat, India. The company also has offices in Mumbai, Delhi, Bangalore, and Jaipur. The company has a presence in the USA and Mexico. The company offers unified communication solutions. Some of the world class products of the company are DialShree, Code Blue: Emergency Alert Solution, IVR system, click to call, web conferencing solution, web phone, IT help desk ticketing system, and many others. The company also offers multiple services to provide unified communication solutions. Call Center WhatsApp Web Integration is the recent service launched by the company. It aims to add a value added communication solution to the customers. To know more about this service, please visit https://www.elisiontec.com/call-center-whatsapp-integration/