Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. Recently, the spokesperson of the company has announced to offer call center CRM integration for DialShree and vTiger.

About DialShree

It is an omnichannel call center solution developed by Elision. It is a proprietary call center software solution offered by Elision to its global customers.

About vTiger

It is an open source CRM (Customer Relationship Management) solution. It lets users store all information related to customers to provide personalized services.

The spokesperson of the company has announced that Elision will offer DialShree vTiger integration. This integration will let businesses use an integrated solution of DialShree: Omnichannel Call Center Solution and vTiger: CRM Solution.

As per the shared details, this call center CRM integration will provide the following features to its users:

• CRM popup to show customer information within the DialShree window. The customer information will be fetched from the vTiger.
• Click to call functionality in the vTiger solution. It means agents can click on the lead to generate a call. This call will be generated by DialShree running in the background.
• Call center dialer widget in the vTiger. It means if an agent initiates a call using click to call feature in the vTiger, the system will show call center dialer widget in the vTiger. This widget gets fetched from the DialShree and provides fundamental call controls.
• Create logs about the calls and interactions in both, DialShree and vTiger
• If any information of the customer gets changed in any of the systems, the customer record in another system gets updated automatically.

“DialShree is an advanced call center solution. We have added all the required features to it. To boost its power, users of DialShree need additional features. By integrating vTiger into the DialShree, we provide an even powerful tool to the users. In fact, it is needed to provide better customer experience.” shared spokesperson of the company.

As per the shared details, the users can also choose features they would like to use after this call center CRM integration.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company also has its offices in Mexico, the USA, and the UK. The company has been offering different unified communication solutions for more than 12 years to its global customers. DialShree is one of the most advanced and popular solutions offered by the company. The company releases different features, add-ons, and services related to DialShree to benefit its clients. Call center CRM integration to integrate DialShree and vTiger is an added service launched by the company to benefit DialShree users. The company also offers call center CRM integration to integrate any CRM solution preferred by the customers instead of vTiger. To know more about this call center CRM integration service offered by Elision, please visit https://www.elisiontec.com/crm-callcenter-integration/