Elision Technologies Pvt. Ltd, more popularly known as Elision, announced to offer a call center solution with multiple dialers. The company has a proprietary call center software, called, DialShree. It will offer different call center dialers with different functional capabilities to its customers.

“Call center solution itself was known as call center dialer earlier. However, the time has changed now. By call center dialer, we mean to offer dialers which let agents or a system make outbound calls so agents can have a conversation with the customers or prospects. To benefit the call centers that use DialShree, we have built multiple call center dialers and we are going to provide them to the users”, shared spokesperson of the company.

The spokesperson of the company shared brief on different types of auto dialers made available in DialShree: Omnichannel Call Center Software:

Manual Dialer

An agent will be given a dial-pad in his call center solution window. He can dial a number manually. This type of dialer is useful when a number which is not stored in the lead list needs to be dialed for any reason.

Predictive Dialer

It is one of the most advanced automated dialers available in the call center solutions. Elision claims to offer the most accurate predictive dialer. It automatically dials multiple numbers by predicting a ratio of the agents that will be finishing their calls and the number of leads needs to be attempted to have enough calls for the agents that will finish their calls. This assures the highest productivity in the call center.

Preview Dialer

The call center software gives a preview of the lead whose call will be given to the agent. The agent can see the preview to gauge whether he has the skills to handle that kind of client or not. He can choose to take the call or skip that.

Progressive Dialer

It automatically dials the next lead as soon as an agent shows readiness to take the next call. Unlike predictive dialer, it does not attempt calling a lead in advance. It waits until an agent is available after finishing the call and putting the disposition. It helps in making good use of resources and assuring the customers get attended by the agents

Auto Dialer

This dialer automatically dials the leads from the lead list added in the campaign. It helps in removing human efforts needed to fetch and dial lead numbers one by one.

“It is necessary to have multiple call center dialers in the call center solution. Based on the nature of the campaign, the manager can choose and apply a dialer for that campaign. The right selection of an appropriate dialer helps in increasing resource utilization, boosting agent productivity, and increasing customer satisfaction”, shared spokesperson of the company.

About Elision Technologies Pvt. Ltd

It is an IT company based in India. The company has offices in the USA and Mexico as well. For more than 12 years, the company is catering to its customers across the globe. DialShree: Call Center Software is one of the most popular products offered by the company. To know more about it, please visit https://www.elisiontec.com/contact-center-solution