Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company. Recently, a spokesperson of the company announced that the company will offer two types of call center solutions from now onwards:

1. Hosted call center solution and
2. On-premises call center software

The company has been catering to call centers, BPOs, collection agencies, contact centers, enterprises, etc. with its contact center dialer. The company has now announced to offer a call center solution, which will be available as an on-premises and a hosted solution. Customers of the company will have the choice to select the setup and usage model.

As per the shared details, customers of the company who are using a hosted call center solution will have the liberty to switch to an on-premises setup, if needed.

“We have developed the most advanced call center solution. We have made it available as a hosted call center solution. It means call centers and businesses interested in using a rented call center solution can use this software. They do not need to buy the license seats of this software. They will only pay the monthly fees for the same. The hosted software is a cloud call center solution. One more model made available to let businesses and call centers use this solution is an on-premises setup. On the on-premises servers, our call center solution will get setup. In this case, the customers need to buy the license cost”, shared the spokesperson of the company.

As per the shared details, the VoIP development engineers of Elision will also setup HA (High Availability) architecture. The HA setup will be provided if it is needed by the customers.

The spokesperson of the company announced that the offered call center solution is a highly flexible system. It supports the integration of all different communication channels. Depending on the requirements of the customers, VoIP engineers of Elision will integrate one or more communication channels:

• Video call
• Website chat widget
• WhatsApp
• Facebook
• Twitter
• SMS
• Email
• Fax
The company announced that the VoIP development engineers of the company will also offer integration of different third party software and APIs into the offered call center solution based on the customer needs. Some of the common software and APIs getting integrated into the call center dialer are as below:

• CRM solution
• IP PBX software
• ePBX solution
• Help desk ticketing solution

As per the shared details, the customers of both, hosted and on-premises solutions will get the required integrations, customization, etc. The company will make sure the customers receive the solution of their choice.

About Elision Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. Other than India, it has offices in the UK, Mexico, and the USA. The company has been offering unified communication solutions for more than 13 years. The company has announced to offer a call center solution, which will be available as a hosted and on-premises solution. For more details of this call center software, visit https://www.elisiontec.com/contact-center-solution