Elision Technologies Pvt. Ltd, more popularly known as Elision, has announced to offer call center CRM integration services to the smart cities. The company will provide this integration service to integrate any CRM (Customer Relationship Management) solution with the call center solution of the smart city. This CRM can be a completely custom solution, an open source, or an off-the-shelve solution.

According to the shared details, the company has been offering smart city solutions to smart cities. To expand the offerings of the company and to benefit smart cities, the company has added one more service of call center CRM integration in the offering list of the smart city solution.

“We have developed customized solutions to meet the tailored needs of smart cities. In fact, we have already catered to some of smart cities in India with our specifically developed smart city solutions such as call center solution, IT help desk ticketing software, IP PBX system, etc. Based on our experience, we have recognized that smart cities need a further powerful solution to meet the needs of the smart cities and the whole structure developed to raise the lifestyle bar. Based on our experience, we have launched the call center CRM integration services”, shared spokesperson of the company.

As per the shared details, similar to the call center solution and other smart city solutions offered by Elision, this service will also be customized to meet the novel requirements of the smart cities. The spokesperson of the company shared some of the major features available to smart cities after call center CRM integration, which are listed below:

• Click to call in the CRM solution
• Caller information CRM popup in the call center dialer
• Callback
• Data push from call center solution to the CRM and vice versa
• Automated update in both systems if a record is changed in any of the systems
• Logs to inspect who made which change
• And many more

As per the shared details, the company is already working on various smart city projects. In these projects, call center CRM integration is also proposed. Based on the response and feedback the company identified the importance of this integrated solution for smart cities.

The spokesperson of the company announced that these smart city solutions and other services related to it can be used by businesses as well to adopt smart solutions.

About Elision Technologies Pvt. Ltd
For more than 13 years, this company has been catering to companies with its amazing range of unified communication solutions and other VoIP services. The call center solution is one of the most popular solutions offered by the company. With the time progression, the company also expanded its portfolio of offerings, plus, its physical existence in different counties. It has offices in India, the USA, the UK, and Mexico. Its product portfolio added smart city solutions. Recently, the company launched call center CRM integration for smart cities. For more details, visit https://www.elisiontec.com/crm-callcenter-integration/