Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company. Recently, the spokesperson of the company has announced to offer contact center suite to businesses and call centers in the USA.

As per the shared details, it is a call center solution along with some added features and value-added offerings, which make it a complete contact center suite. It can be used by any call center or company in the USA. Elision will offer the following services to its customers in the USA:

• Contact center suite license
• Installation
• Product training

The spokesperson of the company announced the list of features made available to these contact center suite users, which is recited below:

• Dashboard
• Live statistics
• Reports
• SMS support
• WhatsApp messaging support
• Email support
• Fax support
• Video call support
• Screen sharing support
• Barge-in
• Whisper
• Templates
• Call forwarding
• 3-way conferencing
• Blind call transfer
• Attended call transfer
• Predictive dialer
• Progressive dialer
• Power dialer
• Preview dialer
• Auto dialer
• Manual dialer
• Skill-based call routing
• Sticky agent
• Advanced call distribution (ACD)
• Most idle agent call routing
• And more

The spokesperson of the company shared, “The users of this contact center suite will have all features of an omnichannel call center solution. It will also offer some value-added offerings to benefit the companies with a holistic call center solution aka a complete contact center suite.”

The spokesperson of the company shared details of these value-added offerings, which are as below:

• Inbuilt mini CRM solution
• Unlimited agent seat support
• Unlimited concurrent call support
• Telco connectivity
• Mapping to the existing business toll free number
• And more

The spokesperson of the company further announced the list of add-ons, which will be made available to the call centers and businesses in the USA. The list of add-ons is as below:

• SMS broadcasting
• Voice broadcasting
• Agent screen capture
• Graphical reports
• Disposition bucket
• Hotkeys
• Plug & Play APIs
• And many more

“We have developed a complete suite of features one need in the call center solution and we have added them in this contact center suite. The businesses and call centers in the USA often look for the advanced tools and this is the one that can meet all needs of them”, shared spokesperson of the company.

About Elision Technologies Pvt. Ltd

It is a registered IT company based in Ahmedabad, Gujarat, India. The company has been catering to its customers for more than 12 years. It offers various VoIP services and solutions to its global customers. To provide better services, the company also has marketing offices in the USA, the UK, and Mexico. Contact center suite is one of the most renowned solutions of the company available for USA businesses. For more details, visit https://www.elisiontec.com/contact-center-solution