Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company in India. Recently, the spokesperson of Elision announced that the company will offer call center WhatsApp integration to its customers in India.

The call center WhatsApp integration will be available only with the proprietary call center solution offered by the company, which is popularly known as DialShree. This service is not available to any other or open source call center solutions.

The company has announced that the integration will provide a module within the DialShree to use all features of the WhatsApp web. Below is the list of the major features available after call center WhatsApp integration to the companies and call centers in India:

• Two-way WhatsApp chats
• Group chats
• File sharing
• Image sharing
• Video sharing
• Link shares
• Use of emoticons in the chat
• Chat history
• And more
The company announced that a single business WhatsApp number will be integrated into the call center solution. Once the WhatsApp messenger is integrated into the DialShree, all agents will use the same messenger to communicate with the prospects and customers via WhatsApp.

“One of the countries, which heavily use WhatsApp for communication, is India in the world. Therefore, any call centers or companies offering customer support or lead nurturing services need to use this communication channel. Even if an omnichannel contact center solution is not used, using WhatsApp as one of the communication channels is necessary to meet customer expectations. Therefore, we are launching the call center WhatsApp integration services for Indian call centers and companies”, shared spokesperson of Elision.
The spokesperson further added, “Letting different agents or customer care executives use their personal mobile number for WhatsApp communication with customers would cause multiple concerns and issues. Moreover, it also hampers the business brand. On the other hand, call center WhatsApp integration assures that all agents use the same business number regardless of the fact there are 5 agents or 500. This resolves all concerns of the company and improves brand images amongst customers.”

As per the shared details, the following benefits can be leveraged by the Indian companies or call centers from WhatsApp integrated call center solution:

• Better and rich communication
• Meet customer demands
• Keep customers and data safe from any kind of theft
• Assure the quality of service (QoS)
• Increase productivity of team members
• Follow the TRAI compliance
• Improves customer satisfaction
• And many more

About Elision Technologies Pvt. Ltd

It is a VoIP company based in India, which has been catering to its global customers for more than 13 years now. The company has its presence in India, the UK, the USA, and Mexico. It has a range of unified communication solutions for Indian customers. DialShree is one of the most popular software of the company. The company has now launched call center WhatsApp integration for Indian companies and call centers. For more details, please visit https://www.elisiontec.com/call-center-whatsapp-integration/