Elision Technologies Pvt. Ltd, more popularly known as Elision, has been coming up with innovative and beneficial software and solutions. By continuing this norm, the company has announced to offer a call center solution, which will modernize customer experience.

The company has developed a call center solution, which is loaded with various features to modernize the customer experience.

“We are living in the 21st century. People are seeking for better customer experience and each company has to give emphasis on this. To make sure companies get the required tools to deliver excellent customer services, we have built the best call center software with some advanced add-ons and integrations. This software will provide the required tool to companies, so they can deliver excellent customer service in real time”, shared the spokesperson of the company.

As per the share details, the developers have leveraged the strength of the latest call center technology to build this software. It can be used by any call center, business, enterprise, or organization to modernize the customer experience of its customers as per the shared details.

The spokesperson of the company shared some of the key components of the launched call center solution, which will boost performance and accuracy to help companies modernize customer experience. The details shared by the spokesperson of Elision are shared below in brief:

Unified communication support
The company announced to integrate all communication channels into the launched call center solution to offer a complete omnichannel contact center solution to its users. As per the shared details, this will empower the companies with unified communication features. Letting customers use their preferred mode of communication will help businesses improve customer satisfaction.

Personalized conversations

The offered contact center software has multiple features to help agents in delivering personalized responses to the customers. In addition to that, the spokesperson of the company has announced that the company will offer call center CRM integration service, so the company will be able to offer better customer services and experience with personalized responses to improve customer experience even further.
Self serving options

As per the shared details, the company has also added some features by taking advantage of call center automation technology. These features will let customers and prospects get answers to their queries without involving agents.

“We have added multiple features to empower agents, customers, and businesses using our call center solution. This software will modernize the customer experience by working in a harmony and by streamlining operations”, shared the spokesperson of the company.

About Elision Technologies Pvt. Ltd
It is an Indian IT company. The main office of the company is in Ahmedabad, Gujarat, India. The company offers various VoIP solutions along with services for different VoIP products. The company has now launched a call center solution with some modern features, which can modernize the customer experience. To know more about this call center software, please visit https://www.elisiontec.com/contact-center-solution