Elision Technologies Pvt. Ltd, more popularly known as Elision, has announced to offer an omnichannel call center solution to the banking industry. The company will provide a custom-made system that is built to meet all needs of banks in India and abroad. It also complies with PCI compliance to provide secure communication to the users of this software.

As per the shared details, the company has been offering its proprietary call center software solution, DialShree to different banks. The company used to offer a customized solution to meet the needs of banks. The company has catered to some known banks in India such as the SVC co-operative bank, SJSB bank, PMC bank, etc. The company has built a tailored contact center solution with unified communication channel support for banks to meet all needs of the banking industry.

“We have been catering to the banking industry for more than a decade. Based on our experience working with different banks, we have built a feature rich contact center solution that supports omnichannel communication. We have made sure that this software can resolve major communication issues that banks face. It is also a secure system as we understand that this software has to keep customer information sensitive”, shared the spokesperson of the company.

He further added, “We have added some automation features in this software, so banks can improve resource utilization. For example, the collection module is one of the modules that are specifically developed for banks. It can automate some jobs for banks and can speed up the loan EMI or credit card bill collection processes. There are many other modules and features that speed up or completely automate banking jobs to benefit the banks that use this software.”

The major advantages of using this omnichannel call center solution in banks are shared by the spokesperson of the company, which are listed below:
• It helps banks to provide better emergency assistance to customers such as blocking a lost credit or debit card.
• It helps banks to provide remote customer care services using different unified communication channels.
• It helps banks to ensure the fair usage of communication tools by banking executives. All calls received and made through an omnichannel call center solution will be recorded and logged.
• The repetitive banking jobs will be automated with this software.
• It follows PCI compliance to ensure customer details don’t get leaked knowingly or unknowingly.
• And more

About Elision Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company has multiple branches in India and abroad. The company has been offering unified communication and telephony solutions for more than 13 years. The company has launched different communication systems for banks. An omnichannel call center solution is one of the solutions offered by the company to banks. To explore all banking communication solutions offered by Elision, please visit the official webpage here: https://www.elisiontec.com/banking-industry/